Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 56 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png

Web Safety Not Working

Hi I’m having trouble with my web safety yet again it’s turned on but no restrictions are on and can access all sites, This is a reoccurring problem that needs to resolved before I decide to change my provider all together.

Resolved! Complaints ignored - Escalation Letter?

Hi,There is a lot to this, I will try to keep it brief where possible.I was completely without internet for over 4 weeks just over a year ago. I called numerous times for updates, also numerous texts from Virgin saying it would be fixed the next day....

scottm88 by Tuning in
  • 8 replies
  • 0 kudos

Intermittent internet

Hi all so for the last 4 weeks we have had intermittent internet (new build estate)  both wired and wifi. It goes off at least 10 times a day, and during the night, for up to 5-10 ten minutes at a time. I have had three engineers out who have done th...

Sarahh4 by Joining in
  • 3 replies
  • 0 kudos

No Ranging Response received - T3 time-out

Hi I am having issues with my internet and the network log is showing all kinds of issues. I have tried factory resetting router and checked the cables are in properly but hasn't worked. I have had VM try to help me over the texting app but that didn...

Conall by Joining in
  • 4 replies
  • 0 kudos

Resolved! SuperHub 3 Solid Red Light

Hi,Our Superhub 3.0 has been showing a constant solid Red light for months now. At first there were no connection issues so I just left it. However my wifi connections are very temperamental now and some things do not connect at all. Checked online f...

Resolved! Ethernet problem

Hi allSorry if this is long winded but I wanted to cover everything that has been tried.I have an ongoing problem and after 5 calls to the Virgin help desk over the last seven days, many reboots and resets of the Hub3, endless tweaks from their end a...

Aych by Joining in
  • 6 replies
  • 0 kudos

Constant issues in my area

I am coming here as a last resort as I am constantly having issues in my area. Constant area fault. Engineer appointment being cancelled because of area faults. Just in December alone there has been 2 flown blown outages with no TV broadband for 2 fu...

Hub 5 firmware newer than 6.9.35-2302.6

Hi all hope you are all well. So my hub5 is runng firmware version 6.9.35-2302.6 and has been since September.I know there is a newer version that resolves some issues with packet loss etc. I have tried a few reboots and completely powered down for a...


Hi,My package is M600 fibre using a HUB 3. The router registers speeds of >600Mpbs and slightly less from the router to devices which can connect to it. However, I have some issues with connectivity within the house, therefore a POD was given to impr...

Jalcorn by Joining in
  • 22 replies
  • 0 kudos

Replacement of old SuperHub v1

Hi. I've just re-negotiated my ageing parent's broadband contract for another 18 months, but have noticed that the WiFi is regularly dropping out for several minutes at a time, multiple times a day. It improves after a Hub power cycle but the intermi...

joecgera by Joining in
  • 5 replies
  • 0 kudos