POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
Hi there,Have a single pod which when it was first installed, produced very good results in the difficult (slow) areas of our house. Now after being moved a couple of times to get the best location its completely failed , just sitting blinking its wh...
Been struggling for a few months with the WiFi strength in the bedroom which is used for working from home. Only just been made aware of the WiFi guarantee and the availability of Wi Fi pods supplied free of charge. I am unfortunately finding it puzz...
Can anyone advise me if/how i can run a report which shows when my wifi drops out please? It seems to be doing it quite frequently and i seem to remember reading about a report you could run to show each drop out. VM just advise to perform speed test...
My broadband down for 4 days engineer came out 2 days ago says cables be being done outside will be fixed in couple hours two days later still no broadband and cant talk to anyone at virgin so 4 days no broadband and no one to help
I am unable to connect to my work VPN using VM broadband, able to connect fine over my mobile phone. Anyone else got the same issue in West Lothian and can suggest solution. VM technical support is extremely poor.
Hi I have virgin volt account with 3 white wifi pods but despite that the network in garden room is bad. The straight line distance between the router and the garden room is around 18-20m but of course there are walls in between. I’m thinking about b...
I want to use the VM Connect app to control devices on my home network (in particular to reduce screen time for my kids who seem to have ways and means to bypass other OEM apps). Unfortunately the app keeps giving an error that it can’t find my Hub 4...
Hi, I have the Home Hub 4 with the 1 GB plan and can't seem to get to speak to someone who can help make sense of why I am getting less that 550mb on speed test with nothing else connected, whilst using the Home hub as the modem and router. I was ge...
Trying to resolve the red light on hub 3 box. Not overheating and internet connection is working. Do I need a new hub box? If so how can I do this. PS done all advised resets.
Hi, nothing has changed, both tv boxes work without issues. I have tried all the basic stuff, but not reset. When working the speedtests seems very good. Disconnections last between 2-10 minutes, are few longer.I have tried phoning but can find no wa...
