POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Anyone have any insight as to when Modem mode will be available on the Hub 5x?
I'm going round in circles here trying to order a WiFi Pod. It seems the only way forward is to create this post. The Connect App is reporting a download speed of 1 Mbps and Device capability of 433 Mbps in the back room, but the App does not have an...
Hi,Can someone provide the phone number for Hub 5x team. Chat support just gives the general number and refuse to assist further with ordering Wi-Fi Max hubs.Have a Volt Package and getting less than 30Mb/s in our kitchen
HiI've had no luck getting through to a human on the phone so I hope this will help.For the last 24 hours our Hub 5 has been constantly losing connection. It regularly goes into a state where the red light flashes over and over. And even when it does...
Just got Hub 5 delivered as upgraded to 1gb but the 3 pods we had before don't seem to connect. Tried connecting then to router with cable but that also hasn't worked. Is there any easy fixes?
Hi folks. Need some assistance installing a second white wifi pod with a hub 3.Had one for ages and it installed no issues. The new one will not activate. Have read and tried all suggestions on here and no joy. Rang today to ask that they add the new...
I recently received a WiFi pod but it will not connect and is not showing on the connect app I have the hub5 and have tried resetting the router. I have tried to connect it in the same room but it just keeps flashing blue.
Hi, I’d like my Hub relocated. Please can a someone from VM message me to get this arranged. Thanks, Roger.
HiI've come here because the online help wasn't helpful.My router has a constant red light now, for about a week. Its not hot, it's in a well ventilated area and I have tried all the ways to reset it. I have checked all the connections and they are f...
Hi Daniel,Please I also have a similar experience as Morag. Would you be able to please also help. Thanks!
