Recent DiscussionsVM superhub 3 updates Hi, could someone tell me if the VM superhub 3 still receives firmware and security updates, if not is it possible to upgrade to the hub 4 or 5. Many Thanks Longer Cable Required Hi, I need to re-position my TV along with the Router/Hub but the installed cable is not long enough to get to the new location. Can i please get a longer cable if i can do this myself, or get a te...Hub 5 dropout Afternoon, I recently contacted VM to discuss possibilty of obtaining a pod to assist an issue in 1 room of our house that has low wifi signal and they accepted that 1 was required, but as i refused...WiFi Pods ( White) I upgraded to 1Gb in April 2025, the Engineer installed a WIFI Pod ( Black) removed 2 WIFI Pods (White). The 2 White WIFI Pods are still on my system, now the VM Connect app is trying to install a W...Oops something went wrong When I sign in to either the VM connect app or the website I get oops something went wrong please try again later ive been trying for 2 weeks now and cannot sign in to change any of my account setti...Intermittent broadband, latency issues, packet loss Hello. I have been with virgin broadband for about 8 months now and I have had nothing but an intermittent service. It is beyond frustrating as I have sky stream and suffer from streaming issues all ...Hub 5.0 Connection Loss Hello Community, I've just updated from a hub 3.0 to a hub 5.0 and now I'm saying frequent broadband interruptions. Here are the down stream channels - are these normal? Router status 3.0 Downstr...WiFi down Recently we’ve had the odd day where the WiFi won’t work, and I found last night it’s happened again. Usually it resolves itself or resetting the box sorts everything out, but it doesn’t seem to be t...Hub 3 constant red light My virgin hub 3 router has a constant red light on the front for the past 3 months. I have followed all the reset instructions and move its location but it has made no difference. It also regular cl...Help from moderator please :) Hello, our devices on the 2.4 network keep being disconnected. When I google it suggests there’s always been an update but wow it’s frustrating to need to reset everything. Aside from this our intern...
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