POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hi, For a while now I've been seeing constant packet loss on my network, I've been ignoring it up until now as I've been working at my office, however now I'm back home for a bit and it's rough. I get drop-outs for about 20 seconds at a time, and in ...
Hub 3 is faulty, I have tried phoning and live chat even put a complaint in. Nobody wants to know. The Wi-Fi is working but it has a red light. I have rebooted it and still I have a red light. It is not hot. The box is faulty, I would like a new one ...
My 125mb wifi has been awful for the past three days no matter how many times I reset the hub. I now cannot log into my Virgin media because it says I have inputted the wrong email address, which I haven’t! Help please!
My Windows 11 laptop keeps connecting to one of my wifi pods rather than the hub. This happens even when I'm only a few feet away from the hub and means my wifi speeds are greatly reduced. It doesn't happen with any other devices.Any ideas how to fix...
So I’ve been with Virgin media Broadband for about a week and from day one I’ve been having connection issue, my engineer put a 15db( something to reduce the connection to the box because he said it was coming in too high which could then cause the b...
Hi all, I'm having trouble setting up Google Wifi router / points with Hub3.0 in Modem mode.I placed my hub 3.0 in modem mode. I restarted my hub. I can connect to internet via ethernet cable ( am typing this post) while my Hub3 is in Modem mode. No...
Logged a complaint last week as faulty hub and had terrible wi-fi for months. Had a text message from complaints team with a message saying they had phoned me! (I had no missed calls?). Said to call back on 0345 454 1111. Unbelievably there is no opt...
Hello,I have been having packet losses on my connection since March 15th.This occurs on both wired and wireless connections, and also both router and modem mode across all devices on the network.I contacted support, and they sent out an engineer to i...
HiThis is more of a rant. We returned to Virgin after many years and bad experience but had hoped things had improved.Having been assured that the only charge would be £35 and confirmed that a new feed would be required from the street, surprise, sur...
Our broadband seems to be a bit erratic and has been really slow on occasion and has been dropping in and out and losing connection at random times. We have had our hub 3 for a number of years now and I’m wondering if we need a hub change. Has anyon...
