POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hi all,I've got another thread going about the trouble I've been having with my Hub 3. My query is, if I was to use the Hub 3 in Modem mode, and buy a separate router, would the Virgin Pods still work with it? Or do they only work with the Hubs in ro...
I have a new problem, when I connect my 16 port switch (netgear GS116) some wifi devices no longer will connect to the internet (Xbox being one and my original Alexa dot another, also a laptop). Other devices seem fine and still connect as normal. Di...
Since yesterday I have been experiencing some intermittent disconnections whilst using my broadband which I have had np issues with until now. I noticed it as I do a lot of gaming and its noticeable in online games as I get disconnected or my ping ro...
For weeks now my hub 3 has a red light and I'm suffering poor internet, even when in the same room as the hub. It's not hot, not in modem mode and well ventilated. I'm forever seeing if restarting helps, it doesn't and if I log online it just says th...
Hi all,I’ve been with Virgin since they were NTL, I’ve been a loyal customer, but I’m increasingly fed up. I have a fast (and expensive) broadband deal, which is being ruined by my ancient hub 3. It’s a white hub 3, a very early one. The hub drops ou...
Hi all, my connect app won’t find my Hub 5, I have reinstalled the hardware, deleted and re downloaded the app and all its data but still can’t connect to the app (I am connected to the Wi-Fi and that’s working fine). Can anyone help?
My wi-fi pod has stopped working (flashing white). I’ve restarted router and tried to add that pod again in the Connect app but it says I’ve no pod to add. Help!!
Can someone explain why my Internet keeps losing connection every single night. Looking at the Local Facebook forums it is happening to everyone in the area. This has been going on for a few weeks. If you try phoning virgin it's a 2 hour wait. Probab...
This is not specifically for Virgin but I suspect people in this group will have solved this problem. I have recently had a hub 5 with gigabit internet installed - it works great in the house but I have a garden office that only gets a weak signal. I...
seem to have intermittent broadband in the London NW1 area, been like it since 26th June
