Networking and WiFi
For queries with home networking and all things WiFi
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Forum Posts

Resolved! Wifi no longer visible on London underground

Hi all,  I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out?     [MOD EDIT: Please see update on post 111 here]      

ruswit by On our wavelength
  • 141 replies
  • 1 kudos


UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 58 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 37 kudos

Pathetic Outage updates

Frankly this is not good enough. Not the length of time the problem has existing but the complete inability for proper updates to be posted  


Resolved! Connect app can't find Hub 4

The Connect app is basically useless. It can never find the Hub 4, no matter what I do.I've tried factory resetting the Hub 4 (multiple times), re-installing the app, clearing the app cache, signing out/in.Need a resolution to this, as its the only w...

Permanent red light on hub?

Hi I have had a permanent red light on my hub 3 for the last few days, I have looked online and tried all the steps including using a pin to reset the hub but nothing seems to work. The hub does seem a bit warm. 

17Jojo17 by Tuning in
  • 3 replies
  • 0 kudos

Password invalid

I can’t reset my password. It keeps saying invalid no matter what combination of passwords I try. I have seen shed loads of people on here with the same problem and have tried all the tricks the reply from Virgin has suggested! 

Poor Wi-Fi but support won't send a pod

I move home a few months ago and due to the size of the house and the thickness of the walls, the Wi-Fi in some parts of the house is quite poor. I'm on a Volt package, so am entitled to 3 pods, and support sent out one pod about a month ago which ha...

broadband down- no hope in sight!

1.5 weeks without broadband. 9 calls to customer support. 3 engineers booked. 1 turned up and did nothing. 2 cancelled at last minute without warning. Compensation offered a fraction of the mobile data used and costs of having to commute into office....

olic32 by Joining in
  • 3 replies
  • 0 kudos

Parental controls

Recently moved house and now can’t access sites due to parental controls. When checking account, Child Safe appears to be turned off but still no access. Wondering how to fix this

Fraserfj by Joining in
  • 1 replies
  • 0 kudos

Hub 3 no internet

WiFi light solid green. Bar at bottom flashing green.  Checked cables, switched hub on and off many times, gave it half an hour off before switching on.  Called status line (no faults in area).  Tried the app which just says "sorry we can't run a tes...