POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
The Connect app is basically useless. It can never find the Hub 4, no matter what I do.I've tried factory resetting the Hub 4 (multiple times), re-installing the app, clearing the app cache, signing out/in.Need a resolution to this, as its the only w...
Hi how do I order the Wi-Fi pods. thanks Claire
Hi I have had a permanent red light on my hub 3 for the last few days, I have looked online and tried all the steps including using a pin to reset the hub but nothing seems to work. The hub does seem a bit warm.
I can’t reset my password. It keeps saying invalid no matter what combination of passwords I try. I have seen shed loads of people on here with the same problem and have tried all the tricks the reply from Virgin has suggested!
I move home a few months ago and due to the size of the house and the thickness of the walls, the Wi-Fi in some parts of the house is quite poor. I'm on a Volt package, so am entitled to 3 pods, and support sent out one pod about a month ago which ha...
1.5 weeks without broadband. 9 calls to customer support. 3 engineers booked. 1 turned up and did nothing. 2 cancelled at last minute without warning. Compensation offered a fraction of the mobile data used and costs of having to commute into office....
Recently moved house and now can’t access sites due to parental controls. When checking account, Child Safe appears to be turned off but still no access. Wondering how to fix this
WiFi light solid green. Bar at bottom flashing green. Checked cables, switched hub on and off many times, gave it half an hour off before switching on. Called status line (no faults in area). Tried the app which just says "sorry we can't run a tes...
We've had no broadband for over 3 days.After the first 12hrs, I rang VM and was told it was an area fault that would be fixed within 24hrs. Have received a couple of texts (last one over 24hrs ago) to say the fault repair was ongoing.Both my OH and I...
