Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Persistent 'Intermittent signal error'
I am experiencing Persistent 'Intermittent signal errors' when gaming.I am trying to play CoD but it keeps dropping out with a BLZBNTBGS000003F8 error. I have done all the recommended steps to resolve this several times. So I tried running the diagno...
Poor connection
I moved from Sky to Virgin and got a very poor wifi connection at home. Sometimes to get connection I need to turn off wifi setting on my iPhone to use SIM data. Tried to restart wifi plenty of times. Virgin Customer a are is not easy to reach and I ...
Alleged Intermittent error
Some advice please. Lost broadband connection this morning. Totally down. Contacted support who say that there’s an intermittent signal problem and they’ll monitor for 24 hours. However from my end it’s completely down. Can an intermittent signal iss...
Resolved! Superhub 3 no Ethernet following lightning storm
As the subject. Returned home after a few days away to find that a storm had knocked out the router section of my Hub. One yellow LED continuously lit, no signs of life otherwise on it or any of the others. Happily the WiFi radio is still working, bu...
No broadband in N4
Despite an updated text ti the contrary, still no Internet in N4 area Outage NOT fixed
Is it possible to force a software update hub5
Is it possible to force a software update on the hub 5.
Stuck in optimise WiFi loop
I’m using the virgin connect app and when I click on the broadband legend I get the message that I need to optimise my WiFi, I go through a number of steps and it finishes the optimisation but when I go on the broadband legend again it tells me it n...
WFH connection issues
Good evening.I am WFH and having issues with my connectivity when using my Virgin wifi on my works laptop. It keeps losing connection and then reconnecting almost straight away but each time it disconnects I am thrown out of the system I am using and...
Grey street boxes
Please could the new hideous grey communications boxes on our road be replaced or repainted. The originals were dark green and blended into the hedges. These are larger and pale grey and are horrendous. A lot of work has been done in our road this...
WiFi pod flashing blue
Our WiFi pod was flashing blue, so a technician came out and replaced our hub 3 with a hub 5 and also ordered a new pod. The new pod has arrived and is working fine. The old pod still does not work, is there a way to get it replaced as it's still not...
