POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
HiWhere to begin; I’ve had virgin media broadband (100MB) in our household for over 2 years now. Always been very happy with the Wi-Fi, never had any issues. Once we had the Volt Upgrade in September 2022 we went upto 350MB speeds, more than enough f...
For the past few weeks my broadband connection has been very unstable, very frequent connection drops. Often with the green light flashing on the router, but not always (not for shorter dropouts). Cables of course checked, hub restarted etc. Mostly a...
Upgraded to Gig1 fibre and initially speeds were great, getting 900mbps+ typically. A few weeks back, our upload randomly doubled from a consistent 50mbps to 100mbps, and now we're struggling to get over 400mbps down. Currently, we get 300mbps on a g...
Hi there. I know we haven't had much sun this Summer, but when the sun does shine in the afternoon, it heats up our brown box and our connections drop in and out. After about an hour, we lose all internet. Other than moving the brown box, does anyone...
Hi. My Hub 3 has a solid red light. Have tried reboot, checked connections and even pin hole reset. Still red light. Can you offer any alternative advice? Thanks
We have M250 broadband which works well most of the time.However we have begun to experience dropouts where the internet disconnects for a couple of minutes and then reconnects - for example, yesterday this happened about 5 times.The status page alwa...
I'd like to share my recent experience with trying to cancel my service, and I must say, it's been far from a smooth process, indeed a really pissing and frustrating experience. An agent finished the call after one hour and 30 minutes of waiting and ...
Worse company i have ever dealt with.Can’t speak to anyone in a UK call centre, appointment booked to install internet in our new address 26/08, appointment was changed the night before to 09/09 (txt sent after they closed) no internet until then and...
Hi there,Please can anyone explain why a brand new hub 5 router is displaying the wrong country code via the MacBook WiFi diagnostics?I’ve tried a pinhole reset and standard reset via power cycle - it changes to GB for a second then reverts to some p...
Hello hub/wifi was working fine untill 12am I've had a flashing green light and wifi icon on followed all the steps reset turn on/ off check all cables unplug everything still no WiFi no know issues in the area virgins test keeps saying it's my hub n...
