Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Engineer NO SHOW
Appaling that I had scheduled an engineers visit for today as mi Wifi is not working. They sent me repeated messages saying they’d be in today between 12-4pm and NO ONE has been in the flat, worst of all no communication. Please advise me on how to p...
TV not connecting to WiFi
I have been having issues with connecting my TV. No other devices in the household have any issue connecting to the WiFi. However, the TV is capable of connecting to other routers so it is not an issue with the TV itself. I have tried resetting the h...
Can’t unpause device
I have a hub 5 and my sons computer is paused I can’t unpause because the connect app has decided not to recognise my hubhave tried switching router on and off unplugged itbeen on phone to virgin for hours and spoke to 5 different people none of them...
Cannot access certain websites that worked fine two weeks ago
For the past few weeks some websites have been blocked even though websafe ect is turned off.The websites work with a vpn and when connected to mobile data. How can I resolve this as all answers on similar posts seem to be answered in pms which doesn...
high download speeds but cannot connect to some websites.
I have quite high down load speeds but there are some websites which I cannot connect to. Sometimes the circle goes round for ages and the green line only moves so far. Other times it says that the server has stopped responding. What is causing this ...
Terrible Latency 24/7
Hi, I have been having extremely bad latency for at least a week now with my M350 package. It just so happens that about a week ago I was given a Hub 5 in the post which I then installed. I was running the Hub 5 in modem mode, but to simplify things ...
Hub problems
We had virgin media installed in May of this year. I contacted Virgin in July to say the hub was showing an amber light and the service kept dropping out. I was told after a lengthy checking system there was nothing wrong and maybe a WiFi booster wou...
HUB 3 RED LIGHT
I have a HUB3 with permanent red light. Its warm, but not hot. Tried rebooting but still red.
internet issues in B11 3AY
Cannot for the life of me work out the issue with my internet.Over the weekend I've been having net issues. I assumed it was my desktop at first but it's all my devices. I've checked speed test, ping test and packet loss sites who say there's no issu...
Intermittent broadband
Had intermittent internet since July, complained but still no resolution to the issue. I received a letter saying it can take 28 days to resolve complaints. No sign of the issue being fixed so I'm looking at other providers. Any suggestions pleaseCla...
