Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Resolved! Help needed won't pay
Hi peeps. I joined with virgin on the 22rd July.Since the 8th August I had 3 failed external works done, even thou they said it was complete. Then a few days ago from this post I find out virgin cancelled my order due to an issue with trees not on my...
Red light on hub
Hi, I have a red light on my broadband hub. It is not overheated and WiFi is working. Have done a reset but light remains red. Is it on its last legs?
Can 1 device slow down internet for the rest connected
Hi Guys, I was wondering if anyone can help. My dad uses an android box called "Evpad" to watch asian drama's, movies and whenever he's using it 8/10 it will somehow slow down my entire internet connection elsewhere. Gaming will lag with over 500 pin...
VM Connect app can't find hub
My phone is connected to the hub's network, however the VM Connect app is returning a "Hub not found" error. From my phone I can login to the hub via http://192.168.0.1/ and see my phone in the list of connected devices.
Connect App & Pod not working on new hub5
Tried all the reset, reboot etc but installed new hub5 yesterday and now connect app and WiFi pod won’t connect?have chatted to help but they have not been able to fix yet.
Wifi keeps dropping
I have recently had my new hub delivered and ever since I set it up the Internet has been temperamental. It is located on the bottom floor and is fine when using it on the bottom floor. However if you are on the middle floor it is fine for a bit and ...
WiFi not working
My WiFi has decided to stop working all together. The broadband works via an Ethernet cable but the WiFi is totally dead. I have gone through the ridiculous throw a 6 to start automated system and it says there is no problem, the chat bot asks questi...
Previous broadband provider cancellation
Hi,Left Utility warehouse for Virgin fibre. My question is simple, is it up to me or Virgin to inform UW of this? I know on mobile phones that the new provider does this but I’ve never switched broadband at a same address before, only when I’ve moved...
Resolved! Broadband keeps dropping out
Hi - have had longstanding issues of broadband just dropping out at variable frequencies from every few hours to every few minutes. The outage lasts seconds to hours. On repeat testing of the network it says all is fine (except for once where is said...
Sevice status says im online but service drops every evening
Had virgin fibre for around 3 years, actually been very good service until last week.Getting complete service drop out from 22:00 - 07:45 every day since Thursday 26th October - today. Also outage Wednesday 25th 0800 - 1400.Service comes back itself ...
