Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Ive been given a new router, but my my wifi pods arent working!!!
Hi all, Ive recently been given a new router, but my wifi pods arent syncing with the new router, Does anyone know how to re-sync them? I dont fancy spending 1hr with tech support to try sort this. Thanks!
Connecting to pods
Hii have a pod to improve my WiFi the firestick often can’t pick up the hub but shows the podwhen I select it, I’m asked for password. I input the standard broadband one but it doesn’t accept it. can anyone help?
Superhub 5 WiFi Not Connecting After Changing SSID
Hi all,I am having a strange issue with my new hub 5 and customer support are not very helpful so thought I would see if anyone else is having a similar issue. My new hub 5 arrived yesterday after complaints with my hub 4 and wanting the ability to c...
New install - No internet
HiWe had virgin media installed a few days ago. My husband using an android seems to be connected, my iPhone is connecting to the wifi but showing no internet so cannot be used. I’ve spent an hour waiting to speak to someone at VM to sort it out and ...
Resolved! Hub 5 problems
I received the new hub 5 and had a nightmare setting it up. I changed the SSID to the same as the old Hub 3. Set up all of the 5Ghz devices (Echo dot) and proceeded to set up my plugs on 2.4Ghz. Halfway through everything disconnected and I had to f...
Resolved! Cannot disable channel optimization on Hub5
Like many others here I cannot disable channel optimization on my Hub 5.I make the changes to disable, the hub reboots, and channel optimization is automatically re-enabled. The channels it picks for me are literally the most congested. I can identif...
Having to reset router nearly every week
I've been with Virgin for about 4 months and at the start it was fine no issues then about 2 months in I constantly get these lag spikes where I basically lose Internet connection despite it indicating I'm connected. Games wouldn't work and websites ...
Resolved! How can I get a Hub 5?
Hi all, I moved to Gig1 a year or two ago but still use a Hub 4. I was under the impression we'd get a 5 at some point but that day never came. Phoned VM and was told it would cost me to get a Hub 5. Seems daft given the Hub 4 doesn't have Wi-Fi 6 or...
I’m loosing my mind with a Hub4 and ASUS ATX8 mesh set up
About 2 weeks ago, we lost broadband early one morning, it was planned maintenance in the road. Up until this point my Hub4 (modem mode) and ASUS 6600 devices have been running without any issues. When the broadband came back on, all the settings on ...
Red light hub 3 again
Hi, I seem to be having an this issue with my Hub 3 again. This last happened 26th march 2022. Its constantly having a solid red light. And engineer came out to replace it but is now having this issue. I have checked all connections, it is in a well ...
