Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Cable
I've had 3 engineers and none of them knows where to connect the other end of the internet cable in London. One end is in my apartment. Is it normal that engineers ask the customer where to connect the cable to make the Internet work? I've been witho...
Hub 5 issues and Wifi Pod connectivity
Hi old post but is there any chance you can go into further detail as to how to made these changes please?
Resolved! Strange device connected to network
Hi can anyone help please. When I look at the devices connected to my wifi on the VM connect app I have an unknown device manufacturer - LG Innotek.The strange thing is it has the same IP address as my iPhone which is also listed. The MAC addresses ...
Connect app and Hub 5
HiI upgraded to Volt Gig1 fibre broadband and installed the new Hub 5 a fortnight ago. I know that I have WiFi dead zones in the house and want to use the Connect app to scan so that I can obtain booster pods to improve coverage.The app will not reco...
Just had virgin Media installed today but my sons Xbox one can’t see any wireless network?
Hi all, we’ve just had virgin Media installed today, all devices around the house connected except for my sons Xbox one, it just can’t see any wireless network?we’ve never had any issues previously, but for some reason it cant see the Virgin wi-fi?an...
Pod issues
HiI had one pod and all was good with it working fine, received another pod today and not only does the new pod not work but when it is plugged in my first pod now no longer works?What is the solution please? Thanks
Powerline adapters
Hello, students here needing some help.We have a hub 3 and were sent two powerline adapters (not the netgear ones) that are the same size (which from my research is wrong). I believe there should be one bigger which has a wps button on which will all...
hub five keeps dropping signal goes yellow (green) flashing lights
hi my new hub five (upgraded from a box 3) every other day keeps dropping internet and then goes to a yellow/ green flashing light for about half an hour i have done my research and found its supposed to be an update but the fact its happening every ...
Cable re-route
Hi,Soon work will be commencing on the build of an extension at my property and I will need to arrange for my broadband cables to be re-routed. They currently run around the entire house and into the back living room. I would like the route shortened...
High Ping, Jitter and Packet Loss - DY5
Hello,For the past 2 months I've experienced large fluctations in my ping, jitter and packet loss. My area is DY5.My first attempt to resolve this was booking an engineer as the socket for the coax cable was very loose. I had experienced something si...
