Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Only able to connect via Virgin Media Connect
I keep losing connection to the WiFi in my house, most of the time the WiFi works fine, but several times a day all my devices simultaneously lose connection to the Hub and can't re-connect for a while. I'm not sure what's causing this to happen. How...
Red light hub 3
Red light is on Hub and even though app is saying great connection to hub, download speed is 5mbps!!! Assuming my hub has had it?Tried reboot etc. And left in cook place just Incase it was the temperature.Cant contact virgin as out of hours and worki...
WiFi test results from connect app
Hi everyone I enquired with virgin to get some Pods. The representative asked me to download the connect app and carryout tests in different rooms.I've done this and have the results do I have to submit them or can you explain what happens next.Sorr...
Poor response times and Post RS Errors
I've been feeling that my connection has been getting a bit sluggish lately. On checking these helpful forums and then my Network Status - there were nearly a million Post RS Errors on the worst downstream channel (previous router reboot was a few w...
1gig Upload Upgrade
Seen a few 1gig upload speed uplifts on here and the VM Reddit recently and a few months ago, I know this stuff takes time but I am rather getting impatient with it all. First the Hub 5 rollout takes a year to 2 years, then they update their packages...
Resolved! Security breach
I’m really concerned as someone (Colin A20) just tried to access our (Samsung) smart TV 3 times. The first 2 times, he disconnected straight away-the third time, we managed to press ‘Deny’.Shouldn’t our Virgin Media router have security such as a fir...
Just got Gig1 how to get a hub 5
Hi Folks!I just upgraded about 9 months into a 500 contract to gig1. The wifi coverage on this hub 4 has allways been pretty shocking and all the ethernet ports only support up to 1g so to get the full value out of my package i would need the 12.50 p...
How to order a Booster
Good Morning , I can see in this area that is complicated to order a booster or extra hub . I made the test with the app in 2 rooms of my flat and the signal is really poor . I am trying to find the option to order a booster or extra hub for free bu...
Simple Port Forwarding Hub 5 Not Working
Hi everyone,I have been doing a simple Port Forwarding task with the Hub 5. I have done this before with previous Hubs countless times and not had any issues, but can not work out what has gone wrong this time. I have a simple set up of just a deskto...
How do I get help with broadband going down several times a day?
Hi all.I'm trying to contact support due to having broadband issues for the past few weeks.I'm often just having no service at all, or speeds less than 2mbps etc. I've done basic troubleshooting this end (i.e. wired/wifi/different devices etc), and o...
