Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
My Virgin Media App Run a Test not working
 Had this issue since getting virgin just over a month ago, I've tried calling and no one seems to understand the issue and can't seem to connect to my hub from their end either. Internet cut off the other day and had an engineer out who replaced the...
High latency - is this reason for the drops in connection and slow speed?
Not sure if I'm having drops due to latency around 19-21, or something else?my virgin signal isn't greatnot sure why this happens
Virgin Media Pods : my experience
I ordered a black pod, and so far after using it for 6 weeks, I have decided that using the main router is better.I get lost connections and the speed varies from 70 to 460 . ( I have a 1 gig connection)My black pod is connected via ethernet in my lo...
WiFi pod - how to order
Yet another question on the same topic. I've done the scan in the office room and my daughter's room, both come up as slow. App says I need to order a pod and it's easily done online, except it isn't easy at all. How do I order a pod?
Internet down but hub is giving mixed signals
My internet has been down for about an hour. It was working fine, then went off all of a sudden.The arrows on my hub keep flashing green then red.When I looked online to see what the green arrows meant it says that it's a fault with connectivity on m...
Repeated loss of service red light hub
For over a year I've had repeated loss of broadband service for weeks at a time, initially told this was an area issue. Was told this was going to be fixed in two weeks but I had an ongoing issue for 6 weeks, getting any support around registering t...
Red light on hub
I have just a red light on hub box, no internet connection to tv but able to connect by WiFi on phone and tablet, have reset etc what could be wrong?
Resolved! Connecting security camera to Hub 5 Fails
HiI have just upgrade my Virgin Router to the latest Hub 5. The engineer was here to set it up for me. With the old virgin router I was able to connect my external security camera to the Network via WiFi and it worked fine. Now with the new router I...
WiFi pod won’t connect after new hub 5 installed
Hi please can you pair my pods as I have been unable to get anywhere by calling
Intermittent connection issues and packet loss
Hi All, I'm back after initially having my issue resolved in https://community.virginmedia.com/t5/Speed/Intermittent-issue-causing-slow-download-speeds/td-p/5550106My connection issues are back and worse with constant timeouts and packet loss.Live BQ...
