POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hi,Since December, my Hub 3.0 crashes every day. Sometimes it recovers / restarts itself, sometimes I have to restart it using the rocker switch on the back. It takes ~10 minutes to get back online each time. I'm not sure how to troubleshoot this...I...
Hi there,I’m having terrible trouble with my wi-if not working properly for some time now. I was promised 3 pods as part of my new package, but I’ve only been sent 2. The Wi-Fi was still really poor, so they have sent me another hub 3. My existing tw...
On Tuesday, I spoke with a VM agent through WhatsApp as I had poor wifi in several rooms in my house. He told me he would book a technician and order the pods after 24 hours due to a "short term connectivity issue". Technician came and went the day a...
Hi, I have converted my house into two flats. Both addresses are registered with Royal Mail - flat 1 and flat 2. I want to install broadband into the upstairs flat (flat 2) but I can't see it in the dropdown menu. Please can you assist me with this?
For several months our 5ghz wifi has kept dropping but the 2.4mhz is ok.I have 2 different names for the connections and had no problems since I put the Hub 4 in, which was almost 2 years ago. Now though, the 5ghz connection is dropping multiple time...
Hi,I’ve installed the new Hub 5 router.checked the cables, I have a solid white light and a text to confirm equipment activate.When I connect to the router I can connect via my ipad and Android phone, however I’m getting information telling me the in...
Hello, Having been with Virgin for about a month everything has been fine. However woke up this morning and tried to watch tv via a Sky Q mini. It gave me the no wi fi connection, second sky q mini has the same issue. Laptop connects to the internet ...
HiJust have new account and I set up ne router . Connected but no internet on any of my devices.What is the problem?
Hi - I need a new interior box fitted, as ours broke during building work. I've seen elsewhere that Virgin Media do this for a £25 fee, which I'm happy with. I was wanting to get this booked in, and also enquire what type of box it would be? We had a...
I have had no internet since 7.45pm . Have rebooted hub. Have run remote test. Called Virgin who sent a txt link which means I am going around in circles and nothing getting done. There is a TV issues too but this is acknowledged on the Virgin sit fo...
