Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Resolved! No WiFi signal
I have just spent 3 hrs on phone to Virgin, in all spoke to at least 4 people, the fact I have internet on desktop and television via ethernet cable is working OK. My laptop and mobile phone which are on WIFI are not working. Have been through may op...
Wi-Fi pods not connecting to hun
I’ve manage to get hold of a Wi-Fi pod (white) 2nd hand as Virgin haven’t been able to supply them. The Wi-Fi isn’t connecting to the hub. Does anyone know how get it to connect?
Help ordering pod
I need to order a pod. I have done the test on VM connect and have poor wifi in part of our hhouse, but no option on app to order a pod (I have followed previously posted instructions but the option to order just isn't there). I called Virgin and the...
Resolved! WiFi speed
Hi AllI had to change my set up from ethernet to wifi in one room (the most used area by me) and the wifi is not at all good, something like between 20 - 30 mbs download using the virgin connect app. and not much better on Sam knows.Like some others ...
How can I get a Wifi Pod
Need a free Wifi Pod to cover of a blackspot at home please. I am main Account holder. Tried via VM Connecy and My Virgin Media to no avail.Please help.
Resolved! Wifi signal weak
Hi, what I need to do if my wifi signals are not reaching every room of my house?
Hub5 and Plex
I really hope someone can help me, I'm pulling my hair out over something I think is probably simple.I recently moved and took all my old Virgin equipment with me. Once everything was connected up the engineer said, "Hey, you've got an old hub, let'...
Need an engineer visit, do I need to put Hub 5 back into router mode first?
HiI while ago I purchased a TP-Link Deco AX3000 and set my Hub 5 to act as a modem. This has worked brilliantly and I have had no problems until today.I currently cannot use my landline - it is plugged into the rear of the Hub 5. I can make calls o...
Eufy Security not working with VM Pods
Hi,I've recently bought a set of Eufy cameras and video doorbell but have been having issues viewing the live feeds via the Eufy Securety App. Strangely the feeds are available when viewed via the Alexa App. Stranger still I have worked out that it w...
Latency and Timing Out Issues
I'm having issues with the connection timing out / or going very slowly when trying to access web pages. My kids are saying their ping and latency is terrible. Phones etc just seem to be working, then give up. When I do a speed test it's less obvious...
