Recent DiscussionsHub 5 power cable Hi I got a hub 5 on Monday tried to set up on Tuesday to find no cables so tried to use the power cable from my hub 3 to find it doesn’t fit so phoned up customer service and got told I would have by...Black Screen Issue on Virgin TV – How to Fix? Hi everyone, I am experiencing a black screen on my Virgin TV. The set-top box is powered on, but there’s no picture, only a black screen. I have tried restarting the box and checking the HDMI conn...No internet thru laptop Problems for a month or so now. New hub today, mobiles all connecting to WiFi and internet, just laptop having WiFi but no internet. Went to local tech shop and joined their WiFi and through to inter...Hub 4 TLS handshakes - ~5s delay Hub 4, firmware 01.04.092.07.16.EURO.PC20, in router mode. TLS handshakes are stalling for ~5s when the firewall is enabled - problem clears when firewall disabled. Have pinhole reset the hub multi...Network speed bottlenecked Was reading over loads of forums as my speeds where struggling, I know this a year old now but hopefully this helps someone. Had Gig1 Installed couple of days ago, set my PC upstairs and connected th...Wifi keeps disconnecting on my devices Good Afternoon, Why do i have to keep resetting my phones wifi to get the wifi reconnect? Using service checker, it says there is an intermittent fault in the area with the broadband and tv. however...No broadband 3rd day. Theres no Broadband in my area for 3 days now. Only info I get is constant delay on your status update. Started with 2h to be fixed, moved 2h, later moved to next day, delay by 3h again and again and...Additional Wi-Fi pods I’d like to order more Wi-Fi pods as the signal is still non-existent upstairs in the back of our house. I ordered my first one over the phone as the app doesn’t work in the rooms where there is no s...Overheating box Hi there, The light on my super hub 3.0 has turned red and with some research tonight I believe it’s supposedly an overheating light. I’ve done the suggested of resetting, making sure it’s ventilat...NE34 outage - now over 3 weeks Is there any information on a true resolution date for this? I've been told 6 times "We have identified the problem and an engineer is on the way. The estimated repair time is now..." 17/06 13:15...
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