POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hi everyone,im moving into a new house and it’s my first time virgin media as my old provider didn’t have the speed my contact has at the new address (1GB), in the house the virgin media wall connection is in the living room, however I wanted it in m...
Need help. Virgin Media Broadband went down yesterday. Flashing green light on hub. Issues in my area. Keep being told there is an engineer on site. For 24 hours. I’ve walked around and there is no one here. There has not been an engineer here for al...
Hi, does anyone else have problems with their WiFi around 9pm every night? I can be alone in the house watching TV and suddenly, at around 9pm streaming becomes difficult and almost impossible. Phone wifi is always okay but TV apps just don't stream....
Can someone from VM provide me updates for the above if possible? There’s no way for me to track it and all other methods say my area is fine. I got this from an engineer saying my area and another are having issues. All support channels don’t unders...
Hi Everyone!I pay for m500 broadband but the speeds are doubled to 1gig due to Volt.I've had this setup for over a year and everything has been fine until yesterday when I noticed some buffering so I did a speed test, and realised I was only getting ...
 Anyone know how to order this?Was promised a month ago by the hopeless chat help desk.Full chat screen shot if required.
Hi,I've been connected for 2 weeks, south London. My package is the 250 one so I was expecting a good, solid Internet link.The reality is that it's been awful I'm regularly getting latencys of 9000 ms plus. Tonite it's been more than 10000 (yes 10k!...
Have recently upgraded to gig1 and been supplied a superhub 5, to replace my superhub 3. The speeds are fantastic. In one room.The wifi pods I had previously will not connect. I have spoken to helpdesk twice, with solutions ranging from leave them 2 ...
Holy s$$t, it's easier to contact the dead!!20 mins going through menu's by phone and still not a living breathing human in sight...We have been in the middle of the floods in Stapleford and need a new superhub as it was submerged. Can someone PLEASE...
Hi!So, I am with Virgin Media on their M500 Package, but we're having frequent disconnections & lag spikes.(I have troubleshooted, moved the router all of that. / wired connection)The engineer was sent around, he provided us a new cable & Hub Router,...
