Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

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Sephiroth by Alessandro Volta
  • 0 replies
  • 58 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

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Can’t connect to Hub 4 router via VM Connect app

Hi we received the new HUB 4 router this week - internet is working however I cannot connect to the router via the Van Connect app, It currently says Active One WiFi but when I click to start this process it eventually times out and points me in the ...

Jufc84 by Tuning in
  • 9 replies
  • 1 kudos

NTL Box - equipment doesn't fit?

(Apologies if this is posted in the wrong category) Hi, I've recently moved into a property which has an old NTL box and a virgin media point which is in the picture below. The cable that I've received with my hub doesn't  fit into the old NTL box, a...

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Gs0135 by Joining in
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Hub 5 Firmware Downgrade

Hi All,My Hub 5 was updated to firmware  LG-RDK_7.6.10-2306.5 which remedied all of the various DHCP issues I was experiencing and WPA3/WPA2 mixed mode connectivity issues (rendering 5GHz broken with all devices on 2.4GHz only). Also it fixes issues ...

jk1990 by Dialled in
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  • 0 kudos

Resolved! Hub 5 - 160Mhz won't set?

So I've a new Hub 5 on Gig1, I have many devices support WiFi 6 and wan't to get the best out of them however when I configure the 5Ghz band channel width to include 160mhz it reverts back to 80mhz after clicking apply.Anybody else having this issue ...

Double charged final bill and also can’t view it

Amazingly frustrating experience with virgin media where I’ve been charged twice for my final bill of £290. I paid it manually after viewing the bill suggested that I’d been late to pay the bill. Also haven’t received any email of any sort about my f...

WiFi Pod not delivered twice

Hi All. Just wondering if anyone else is struggling to get hold of their WiFi Pods? I've spoken to Virgin twice now, and on both occasions they've confirmed a date for delivery, and both dates have come and gone! Any recommendations please? It takes ...

LJH23 by Joining in
  • 2 replies
  • 0 kudos

Resolved! Wi-Fi dropping off

My Wi-Fi keeps dropping off but when I use VM connect it tells me I have good internet. This isn’t generally just one location in my house either. If I want to watch something on Amazon prime via my firestick in the kitchen the only way I can get a s...

borolad59 by On our wavelength
  • 12 replies
  • 1 kudos

Virgin Media Connect App not connecting to Hub 3

I have connected Hub 3  I am able to connect to WiFi. After the activation I have installed virgin media connect  app but it is keep installing the hub 3 for long time and then failed with message “We can’t find your hub”. I have tried all the stuff ...

joe19 by Joining in
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  • 0 kudos

Resolved! Partial Service DS only

Hi My speeds been very patchy so i checked my routers status page and against internet it stated 2Partial Service DS only"I fully reset the router by pushing a pin in the back, but its made it way worse. Initially it came Internet: "Access Denied" bu...

randybaton by On our wavelength
  • 6 replies
  • 0 kudos