Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Resolved! Hub 3 issue?
I have just upgraded to an M250 package.I have the hub set to modem mode.I have a permanent red light on the hub, very poor download speeds, 25 mps consistently using the virgin speed checker with a wired connection and my firewall turned off.I have ...
Router
My hub 3 router has been solid red for a few days now. Although we still have internet, the must be a problem with it if it show red?
Resolved! 2nd WiFi Pod - Never arrived after 3 attempts.
Hi there, can someone please help! I'm at the end. I have tried to order a second WiFi Pod (Black) 3 times now over the past few months with no joy. I have done this through Chat and Whatsapp. Every time I get an apology and told the order was cancel...
VM Connect Can't Find Hub
My VM Connect app cannot find my Hub 3. This has not been a problem previously. I have deleted and reloaded the app. I have also deleted the wifi from my phone and re-connected. The wifi is working fine for all other purposes. The mobile phone uses t...
Wi fi speeds and the Virgin app
I have virgin m250 and hub 5 and the speed (ookla)on a 3m wired connection to a pc is 277 Mbps-no complaints!However a wireless connection to an upstairs pc(with usb wifi dongle) is around 40Mbps and a wireless connection to a pc in the same room as ...
Ordering WiFi pod
Hi, I’ve just signed up to gig1 broadband and it comes with WiFi max. I have a large 3 storey house and an outdoor home office. I was sold the product thinking I would get 3 WiFi pods with little hassle. The process of ordering a pod is ridiculous. I...
Resolved! Engineer visit for no internet with new hub 5?
I tried installing a Hub 5 today but get no internet with it.After connecting there was a blue flashing light for a few minutes, then a solid white light, but after several more minutes still no internet. I've had to plug my old Hub 2 in to get onlin...
Resolved! Red light on hub
I have just spent 35 minutes on the phone to vm and they have told me not to worry about the coloured light on my hub. I have had a constant red light for about 3 months now and although the internet is working, it is very slow. After checking speeds...
Resolved! Superhub 2 (not the AC) on its last legs
Hi all. Been using this antique for the best part of 10 years, the wifi has been iffy for at least half of that (a known fault apparently). For all that time I've been successfully using a wired dedicated access point for wifi which just recently has...
Thank You
I would like to update my very negative blog regarding the appalling service I received as a new Virginmedia new customer wrong hub installed, receiving warless boosters, two failed home visits and other technical issues over 4 weeks. I can now repo...
