Recent DiscussionsCannot log in to VM Connect App I want to log in to the app to manage my hub but I am stuck on a loop of errors. I also cannot connect to my account on a laptop. For attention of Virginia Media. Hub 5 I am a long standing customer but still on a Hub 3. My son in law has just been upgraded from Hub 4 to Hub 5 for no extra charge. Am I not entitled to being upgraded to Hub 5. Be interested to here f...16 consecutive T3 timeouts Good morning For the last 2 years on and off I sometimes get 16 consecutive T3 timeouts which cause the Internet to go off for about 45 seconds then comes back on again. My power levels are fine and...Flashing green light on Hub3 We've had a area wide power-cut and my broadband hasn't come back up since the power was restored. My Hub3 has a green flashing light and the WiFi light is solid green. I've tried the standard power...Orange light on the hub. For the last few months and particularly the last few weeks the internet keeps dropping out and the music being played goes on and off. I checked the hub just now and it’s a permanent orange. I then ...5 days no service! We are now on our 5th day with no service after our landscape gardeners cut our cable by accident. Totally understand that’s not virgins fault. But I first had to push to discover I could pay for the...WiFi dropping out Hi, we’ve had an intermittent issue with connection for our WiFi for the last few yrs and it’s just unbearable now. We had a new router which made everything worse and the connection upstairs is ofte...Having an issue with packet loss and latency spikes I have an issue where i frequently get packet loss (low 1-4%) and ping spikes. This happens on both ethernet and wifi so i know its not an issue on my end. I recently had an engineer come and replace...No call from technician team after being told 4 times they will call? Hi all, anyone had an issue with being told a technician team member will call you within the hour of the escalation form been passed to them and it not happened? Hub 3 red light on The red light on my hub stays red all the time despite switching off and on numerous times in the last month. I still have working wifi, phone and Virgin TV. I have factory reset the hub, checked cab...Solved
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