Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hello,I've been having issues intermittently this last week with some severe packet loss in the evenings. We had tried restarting our router as we don't use the wifi for the most part. It has also been occuring most evenings this past week since Wedn...
I received a new Hub 5 recently because of VM new phone system.I went to install it tonight and my existing power adapter (Hub 2a) doesn't fit the hub 5.Can I have one sent out please?
Hi, Hopefully someone could help me please with an issue we’ve been having for a month or two?Our Virgin broadband has been fine in general until the last 8 weeks or so, the start of which was when there was a company digging and laying fibre cables ...
VM replaced my HUB 3 with a HUB 6 and now my host device ( smart TV ) DNS is not being used.UK tv services are no longer accessible.VM disabled IPV6 on the router and advised a power cycle of router / TV etc etc - it still doesn't workI am connected ...
Hi I have had the 50gb package and Hub3 for just over 12 months and it is inconsistent, drops the connection daily. I had an engineer visit last year, he adjusted the power of signal saying it was too strong and overloaded router. No real improvement...
Over the last month or so my broadband connection has been really unreliable.The broadband connection drops (happening at least once a day) then after rebooting the Hub3 takes about 20 mins to reconnect (which it doesn't always do). I've checked th...
Hi All,Suffered an ISP outage at : ~ 20:50pm.Rebooted router (modem mode) .The lease expiry time is now 1 hr from the VM Router instead of the usual longer DHCP lease time (checked from laptop). It looks like there has been a VM software update, whi...
As the title says, I recently upgraded to the1gig package received the hub 5 nothing but issues with connection dropping.Ive had two engineer visits first time he replaced the hub it was fine for a few days then he came back replaced wiring hub again...
Hello,My internet went down yesterday, the power light is flashing green and wifi light solid green, in the box outside where the boostral 710 sits the opt in light is solid red, the PWR light is green and opt out light is off. All connections are se...
Dear Forum/ VM Support,I've been on VM M350 for a number of years, superb connection and flawless performance - zero issues.I had an amazing new contract deal offered to me, to upgrade to GIG1 - I took it (and installed a new Hub 5 on 31st May) - but...
