Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Free upgrade from H3 to H4. H4 didn't turn up as promised
I received an email from VM offering me a free upgrade of my H3 hub to H4.I duly applied and picked a delivery date of the 13th of May.My confirmation email said it would be delivered between 07:00 and 21:00 on the 13th.After staying in all day, noth...
Hub 3 flashing green lightbar
Gas man has just been, did the electric check, turning electric off and on. Since then the hub has flashing green light and nothing else. Tried restart a few times but still the same. Now without broadband.
Broadband keeps dropping out
We started our VM contact in late December. Broadband continually drops out. We’ve had 4 new routers (now on version 5) 3 engineer visits and thousands of “looks like we need to reboot your router” messages. The last engineer visit fitted a new isola...
Port forwarding on Hub 5x
Hi,only got my line installed today and it came with Hub 5x . Here starts the pain.I stilll have other line runing from my old provider so transferring the setup atm, I just can't seem to be able to set port forwarding as I need to. I guess there mig...
No internet for 3 days
My internet has been down for 3 days engineer has been he said installing new cables on another street should be done soon i need internet so what are my options for ending my contract
reserved DHCP addresses not saved or restored
I set up a number of reserved IP addresses in my Hub 5 and saved the configuration file in the hubs menu system. However, later when i reset the hub and restored the configuration file none of the reserved addresses were restored. How irritating. ...
Connection dropping out
Hello,Recently my VM connection has been dropping out every now and then. It only drops out very shortly but it’s obviously not ideal. This never used to happen.I’ve reset the router twice which seemed to fix the issue temporarily, but I shouldn’t ne...
BQM
Had a new hub 5 installed last week to replace a faulty hub 4,could forum staff take a look at the BQM and check. I assume this is done via a PM so I can post a live link to the monitor.3 pods connected.Thanks
Broadband Daily Dropout, RCS Partial Service, Loss of Sync
Hello VM,I've been having dropouts on my broadband multiple times per day for the past couple of weeks and my SH logs seem to match a lot of other people's issues with entries such as RCS Partial Service, No Ranging Response Received - T3 time-out an...
Good broadband but no wifi
Hi, I renewed my broadband and phone contract last Tuesday. On Wednesday after work, I realised that most of my devices had disconnected from the WiFi. I tried to reconnect repeatedly over the next few days, after work, assuming it was my bad tech kn...
