Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Can't access Github
Suddenly I have lost access to Github. Has this happened for anyone else in recent days/hours?I'm using the hub in modem mode, I don't have any parental controls or anything switched on within my VM account. I can access just fine using my mobile dat...
Cannot connect to Namesco SMTP server
Since Monday morning I have been unable to submit e-mail to Namesco's SMTP server us2.smtp.mailhostbox.com (which my personal domains have aliases for). This problem affects all device connected via my Virgin Hub3 - I've tried 3 computers with wired...
WiFi pod not
I’m sorry but this is another post about both my WiFi pods not connecting to my hub 5. We recently had our hub 5 replaced for a hub 5 and since then both WiFi pods not connecting. I also been over this forum previous posts and nothing has helped. One...
Constant ERR CONNECTION CLOSED, ERR CONNECTION RESET/ABORTED/PR END OF FILE
Constant ERR CONNECTION CLOSED, ERR CONNECTION RESET/ABORTED/PR END OF FILE errors whenever I am trying to access Twitch.tv or Reddit. On old VM100 package with TV and phone. This error has been going on for 6 months or so every time you tried to acc...
No broadband
I've been unable to access the internet since early morning, 11 June 24.There appears to be an area problem in GL2 and wider area. VM status states estimated fix time by 18 June 24, a week later!Can you please confirm:1. there is an area problem2. th...
Broadband stopped working
My broadband band has stopped working. I've run the diagnostics on the website and it says there is no issues in the area but the hub needs resetting (hub3), I've done this several times now and each time I can get a connection for a few minutes befo...
Intermittent connectivity
I converted my garage into an office and Virgin moved my router in there in Jan 2024 from the living room. Ever since then, my connection upstairs keeps dropping. Above the garage is our main bedroom and we also have a wifi pod in the living room. We...
High packet loss
Hi, have had an ongoing issue over the last year where I have experienced high amounts of packet loss which can be very frustrating. Have had over 5 technicians out to fix the problem, me and a neighbor were apparently sharing a line running to a hou...
Trying to order second wifi pod
I got a free WIFI pod last year, due to having 1gb broadband, the pod worked great, until I had someone move into my back bedroom, I cannot get any signal in that room, not even enough to get the APP to detect low WIFI speeds, meaning I cannot order ...
No Internet available for my mobile on hub 3.0
Hi, I'm having really awful issues with my broadband. It's either not working at all with issues in my area or only providing internet for some devices and not others. Today I have no access to the internet on my mobile phone (never had issues before...
