Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Resolved! WiFi Pod
What hoops have to be jumped through to get a Virgin Media WiFi Pod (the SP01) to connect with a Hub 5?I have tried leaving the pod plugged in for hours in increasingly closer plug sockets to the hub, ending up in adjacent plug sockets. Nothing seems...
Work VPN not working
Hi,My partner and I work at the same company, and work from home. We both connect to our work through a VPN set up by our IT department. However, we can only connect to the VPN one at a time and get an L2TP error.Set up is...Hub 3 router, in modem mo...
Connect Smart device to Virgin 5 hub
Trying to connect my Growatt lan box to the network. Its a wired connection so not a wifi issue.When plugged in no connection is made. Company that makes the product suggested that the "communications ports need to be switched on or it to be rebooste...
Installation
Hi, I am due to have broadband fitted in a few weeks and I believe VM will connect to a junction box attached to out building. Does anyone know if this old junction box is suitable or would I need someone to come out and tidy it all up. Thanks
Internet drops
My Internet keeps dropping for a few seconds then it comes back again in which time and games I or the rest of my family are played gets disconnected.This has been happening for 2 weeks, can one of your engineers contact me instead of me waiting on h...
Moving my hub 4
So I have the hub 4 but the issue is the coaxial cable box? Is downstairs in my living room by the front door. The Internet because of this is actually awful so I had the genius idea to move the router upstairs. Issue is the coaxial cable is too shor...
Parental Control
My Parental Controls don't appear to be working.They are switched on in the My Virgin Media Online Security page, but websites are not being blocked that should be
Hub4
I currently have connection issues with the Hub4. My hub will suddenly drop out and disconnect my devices but then reconnect a few moments later which is very strange. I have tried contacting Virgin help but no one seems to want to sort the problem a...
Why was our building missed for Fibre?
Hello,We live in a building with 8 flats in London. All of which want fibre. Each flat has a share of the freehold.It looks like every other building on our road has access to fibre with you apart from us. Please can you connect the property. We have...
HUB3 red LED on ?
What does it mean when the red led light is showing ?
