Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
HUB 4 settings page not loading
hello need some help as my hub 4 settings page will not load I have tried factory reset my hub and its still not loading can any one help.
Hub 3 WIFI not working
Only had this installed 2 months with an engineer visited again and moving the hub and providing a new one. I have two wired connections through ethernet which work great. WiFi however does not work with any device tried. It connects, but shows as no...
Wi-Fi Pods and useless connect app unable to order
Hi all, spent too much time on this already and hoping someone in the community or from Virgin can help. We switched to Virgin from Sky as part of getting new phones on an 02 contract and have to say am slightly regretting the decision due to the poo...
Resolved! wifi pods
HiTrying for days now to order wifi pod for signal to reach garage as I have a new boiler installed.Have been through all the chat things but I am getting nowhere.Can anyone help ..thanks in advanceC
MILLIONS - of post RS errors and dropouts - engineer booked in - any pointers?
i posted a couple of days ago when having an area outage - it was fixed (according to all service pages and phone number automated thing).however ive checked the hub in modem mode and the stats look crazy. eg(now i know a bit about networking but not...
Horrible Latency/Packet Bursting
We have the Gig 1 package yet online gaming is impossible even whilst on ethernet. Games are either stuttering or laggy. Call Of Duty is unplayable online with the game informing us of consistent packet burst. Football games just stutter.I'd just lik...
Hub 4
Hi, I had an email on 9th August asking if I wanted to upgrade to a Hub 4. I filled out the online form but I haven't had an acknowledgement and the website shows no open orders. Anything you can do to sort this out would be welcome. Thanks.
Why can't I log into the hub and clear the DNS cache!
HiHow do I clear the cache for the HUB (not an app or browser)?It's so annoying that the hub caches DNS records for websites.As a web designer, I often chage the DNS records of websites when moving servers. YET I'm constantly showed the old website f...
Virgin Media Smart Security - Hub 5
Did anybody else get the notification to turn on the new Smart Security in the hub 5 today; and that they are trialling this new security software in the hub 5’s? I’ve turned on to see, but intrigued if others will be. Think it’s only the hub 5’s tha...
Broadband working but VM Connect app can't find hub. Want to get Wifi Pods to extend reach.
Hello. My broadband is working but it doesn't reach the back of the house. Therefore I want to extend the reach by ordering wifi pods. However, the VM Connect app can't find my Hub 5 no matter what I try, which means I can't go through the steps requ...
