Networking and WiFi
For queries with home networking and all things WiFi
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Resolved! Wifi no longer visible on London underground

Hi all,  I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out?     [MOD EDIT: Please see update on post 111 here]      

ruswit by On our wavelength
  • 141 replies
  • 1 kudos


UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

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Sephiroth by Alessandro Volta
  • 0 replies
  • 58 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 37 kudos

Resolved! Broadband running 1/4 of speed since upgrade

Hi,  Since upgrading to M500 broadband my speed has dropped to 120Mbps which I guess is well short of the minimum. Is this something that anyone else has experienced? As far as I am aware it was working fine beforehand,Thanks,Gary

Hub 3.0 Red Light

Good evening,My hub has been showing a red light for a while now.i have switched it off and on, carried out the pin reset (with and without cables plugged in) but unfortunately the red light is still showing.It is situated in a well ventilated area a...

drewbuz by Joining in
  • 3 replies
  • 0 kudos


I have used virgin scan app, but even if my connection was showing as poor it did not let me order pod. Advise please , as I am with my 14 days so considering leaving 

Inamons by Joining in
  • 2 replies
  • 0 kudos

Resolved! Hive Hub won't connect to Internet

We had a Virgin broadband outage for most of Saturday, and since then the Hive hub wont connect to the Internet. We get a constantly flashing green light, which means it's trying to get an Internet connection.Our internet connection is working though...

davem641 by On our wavelength
  • 49 replies
  • 0 kudos

Gig1 only hitting 250mbps

Hello,I had my gig1 package installed yesterday, was told that i should get anywhere between 400mbps and 700mbps via wifi by my engineer. It has not gone above 250 even when next to the router and frequently im getting performance as low as 40mbps. A...

App can’t connect to router Hun 5

Hi, I have been trying to connect to my router via the IOS App for the last few weeks and still no luck! I have done everything it suggests, including restarting the router etc and still nothing. There is no VPN on my devices so nothing has been chan...

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Djweeman by Joining in
  • 4 replies
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Unable to connect to Heatmiser hub. Are ports blocked?

I am unable to connect to my Heatmiser hub that controls my under floor heating. They have asked if ports 8000, 443, 123 & 2424 are open on Virgin routers? They certainly must have been as everything was working last week. I know 443 is open as Hive ...

RedTiles by Joining in
  • 1 replies
  • 0 kudos

Ordering WiFi pods

Hi, I have two rooms where I cannot connect to my wifi. The signal/speed checker thinks I’m away from the house.  How can I obtain a pod/booster?