Networking and WiFi
For queries with home networking and all things WiFi
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Resolved! Wifi no longer visible on London underground

Hi all,  I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out?     [MOD EDIT: Please see update on post 111 here]      

ruswit by On our wavelength
  • 141 replies
  • 1 kudos


UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 58 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 37 kudos

Virgin Wi-Fi guarantees

I was upgraded to hub 5 for free as Wi-Fi does not reach all of house. My package still says M350. I still cannot get Wi-Fi in parts of house , do I have to pay for pods, what about this virgin guarantee 

RAC24 by Joining in
  • 1 replies
  • 0 kudos


HiCan someone recommend a good powerline adapter to use with a 1gig connection?I have a PS5 upstairs and not able to hardwire to the router so would like to use a powerline but not sure which is the best one with the Hub5 to get the best speed TIA Ja...

Hub 4

Let me try again.Although I can get the Internet via WiFi and ethernet I cannot connect directly to the hub4 using  Even the VM connect app cannot find the hub.I have done 2 hard resets but that has not made any difference. It has been s...

Grumps70 by On our wavelength
  • 12 replies
  • 0 kudos

My Wifi pod overheated and stopped working

I am a long term customer and have a white pod that was working perfectly.  Two days ago it stopped working and when checked it was running extremely hot. Much hotter than I want to leave plugged in. This suggests to me that it is broken at some leve...

Issue with New Installation and FortiClient VPN

New installation on Monday, came to use my work laptop today and the VPN connection with forticlient is not stable.  As soon as I try to use software associated with licences and the VPN, the router stops broadcasting to every device.Are there settin...

Hub 3 not working in modem mode

I have tried to contact the help team but have had no response. My hub 3 used to be set to modem mode while I had a mesh network connected to it but now the WiFi from the hub is visible and whenever I log into the hub and turn on modem mode it restar...

cbseager by Tuning in
  • 11 replies
  • 0 kudos

Resolved! wifi signal strength

Hi,This has probably been discussed before - but I haven't found it yet Can we please talk about wifi signal strength?My flat is not that big, but the VM router (hub3) comes in at one end, and it's in a box room at one side of the flat. (so has to go...

jbraner by Dialled in
  • 6 replies
  • 0 kudos

Hub 3 orange light

Hi, light on my hub is orange, tried rebooting also pressed the reset button still orange, thought it was meant to be white ?

Sam42 by On our wavelength
  • 5 replies
  • 0 kudos

Stuck in optimise WiFi loop

Virgin connect app keeps looping round in the optimise your WiFi loop.Anyone know how to get out of this?Can’t use the rest of the features of the as a result of this 

PaulD8 by Joining in
  • 14 replies
  • 0 kudos

Wi-Fi - Connection Failed (ethernet is working fine)

Hi teamA few days ago the Wi-Fi on our router stopped working. I tried powering off, waiting and restarting but still nothing. My phone would see the connection, but when I tried to connect, I got a message "Connection Failed". No other wireless devi...