New Hub required

[cp3t3r5]

Hi, I'm on the M250 Broadband package, but my hub is a Hub 2. My broadband download speed is capped at 100Mbps. Please help arrange a replacement Hub. Thank you.

[legacy1]

Yes you could do with a new hub but likely your problem is something else are you testing be wire to the hub? does your device connection info show your link speed is 100Mb?  

[Roger_Gooner]

Your hub does not limit your speed to 100Mbps, more likely your PC's adapter card or Ethernet cable is imposing a limitation.

If you have a landline VM will upgrade your hub by next year.

[cp3t3r5]

Thanks for your response. I'm doing a Speedtest from my phone, it never goes above 100Mbps, it used to go to 200+.

[cp3t3r5]

Thanks for your response. Yes, I have a landline too. I could wait for VM to upgrade the hub in time, but the info on the M250 product says a Hub 3 or 4 is neccessary.

[Adduxi]

That’s because the SH2 is no longer available.  You should get at least a Hub 3. Nonetheless, the SH2 is still good for 250. 
You need to use a wired test as VM only guarantee a WIFI speed of 30Mb. 
As for the phone, sounds like it’s connecting on the 2.4Ghz band?

[Molly_T]

Hi Cp3t3r5 👋

Welcome back to the community! Thanks for posting. Sorry to hear these concerns about the speeds reaching your hub and devices. If you require a hub upgrade as part of a package change in order to process the broadband speeds we usually arrange this when upgrading. 

You can compare hub specifications here Virgin Media Hub 3, Hub 4 & Hub 5 | Hub Swaps & Upgrades . (Although sadly the hub 2 is no longer included.)

We will need to send you a PM to take a closer look at your speeds and offer support getting a replacement hub sent out if this is needed. I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞

[cp3t3r5]

Thanks for PMs and other helpful messages. My Hub 2 is old and I’m hopeful it can be replaced.

[Kath_F]

Hi cp3t3r5, 

Thanks for coming back to us on this one. With it being a Hub 2, we can certainly get a replacement sent out for you. I can see that you're in a private message with my colleague and they will come back to you as soon as they can. 

Many thanks, 

[Ilyas_Y · Accepted solution]

Thanks for speaking with us today @cp3t3r5 

I'm glad we have been able to assist and arrange a delivery for the hub.
All information has been mentioned within our private chat.

Let us know if you need anything else and we'll assist.

Kind regards,
Ilyas.