Hi, does anyone know if kids tv costs extra? Only asking as looking at my account it says I have kids tv as an add on which I have never asked for. I can’t seem to find a definitive answer anywhere so any help would be appreciated. thank you [MO...
Hi thereI purchased a new TCL tablet on Sunday and everything was working fine. However yesterday morning it would not open my virgin media account. It asks for my email and password which I enter to sign in but then it doesn't load and just keeps sa...
HelloI cannot access my new account online since my house move. I have been repeatedly trying and getting told I will be contacted in 5 working days and all will work but nothing does. I have tried to make a new account and go on my existing one. Her...
HiI have a problem which I cannot resolve with other methods of communication. It's been Monday, 22nd of July, 2024 when I received a call from Virgin Media Sales Department with suggestion to make contract for internet. It's all had been done in tha...
Hi, I'm unable to reschedule the appointment to deliver my wifi hub as I don't have a MyVirginMedia account. However, I'm unable to create an account as I do not have an account number. I did receive a contract when I signed up but the account numb...
Every time I try to use the "Make a Payment" link (Website AND Virgin App) I get an error. - Whom Can I contact to report and get a solution?
I am having the same problem. Any help would be greatly appreciated. Thanks. [MOD EDIT: Post split to create own thread]
Why does my VM tell me I've restricted access when I'm a new customer with everything working
I've been requesting for over a week my phone number be ported and it's getting closer to my cut off point of digiweb making the number invalid. Thus number is over 40 years old! I've contacted by phone more than 4 times
As the title states I can not access my virgin media accountKeeps saying my email address is wrong and can not get any further my email works fine , instalation was last week but had no notification from virgin that account is up and running the inst...
