My Virgin Media App
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Getting Started: Downloading

Downloading the My Virgin Media app We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in usin...

Getting Started: Signing In

Getting Started: Signing-in We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in using your V...

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Getting Started: Bills & Payment

Bills & Payment with the My Virgin Media App     We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then...

ViewBalance_3.png 06-Bills.png

Getting Started: Service Status

Service Status on the My Virgin Media App We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. You can even check the network's service status if the internet goes d...

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Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
  • 5963 Views
  • 0 replies
  • 3 kudos

Unable to verify email for account

HiI haven't been able to log into my VM account since I switched to them. I have checked my inbox and junk for a verification email but do not have one, when I try to login or even try forget password, I get the following error:You haven't confirmed ...

Log in issue. Code: DEF01

Good morning,I seem to be having a similar issue to other people who have posted on here. when I try to log in to my WiFi account I get an error code: DEF01I try to reset my password and it doesn’t work.Any help you can provide with this would be muc...

Error when trying to create account

Hi, I have been trying to create my Virgin Media account, but keep getting the same error of “Sorry, there was a problem registering that password. Please choose a different one.” I have tried several paswords, all matching criteria, different browse...

agaman1 by Joining in
  • 213 Views
  • 1 replies
  • 0 kudos

Password trouble for tv control login

I am having trouble creating a password that my account will accept - I see from the forums other people have had the same trouble. I’ve followed all the instructions with numbers, special characters and so on but it won’t let me make a new password....

Can't use that password

Just switched to virgin media and have been trying to setup my account, I've seen others on forum have same issue and none of their solutions helped. I have not used any special characters nor used my username in the password. Things like abc123abc d...

Swegs by Joining in
  • 342 Views
  • 3 replies
  • 0 kudos

Login details

Hello the virgin media app does not recognise my email. What can I do as I cannot assess the app.Yhank you

Issue signing in after migrating the old number

Hi guys! I am having trouble signing into MyVirginMedia app on my iPhone.I had a number with Lebara and I chose to keep my old number when I switched to Virgin. Yesterday I popped my new Virgin sim in for the first time, and the app worked normally, ...