I am trying to log in to my virgin media account but it says it doesn't recognise my details. I have tried to click forgot my email but then even when I enter the correct account number and area code that is on my bill, it still says it doesn't recog...
Hi, I’ve tried logging on to my virgin media app tonight, and nothing is loading up, at the top where it shows broadband, tv, phone etc, underneath it says error, it won’t show my bills, and it won’t let me check any service status’s, I’ve tried unin...
I have a new account number and when I try to log in it keepmtaking me back to my old account number. I have no access to anything on the app as it is saying I have no installations booked but have been connected since JulyHave spoken to the call cen...
I've been unable to change to e-billing and have been charged for the paper bill in my first bill. I've checked in all the communication/marketing preference parts in my account both on the app and online and cannot find an option to switch to e-bill...
Hi can’t sign into VM app Virgin Media keep saying will ring me that was a week ago
I’ve followed all of the online instructions of how to opt out of paper billing and switch to e- billing, however, where I am being directed to in my account settings isn’t displaying and I’m unable to locate anywhere how to do this.Please can someon...
I recently started an upgrade order and have received the pre - contract documents, question is, what is the timescale on an order and how can I check progress of the order as nothing is showing on My VM app as yetTiaRonnie
HiI think my Virgin media app login has got corrupt somehow. When I login it says I'm not the main account holder. If I click on forgot email address and enter all my account details the email displayed isn't mine and never has been all.the years I'v...
HiI hope someone can help. I think my Virgin media app account as got corrupt as if I login I can't see bills because I'm not the main account holder. If I click on forgot email and enter all my account details the email shown isn't mine. It's never ...
@Forum Team MemberI have raised this once with Customer Services and it has apparenty been escalated to Tech Support but so far I have heard nothing.Having recently renewed my contract for a further 18 months, the app functionality has changedI not ...
