Forum Discussion

kn142js's avatar
kn142js
Just joined
6 days ago

Unable to update Flex plan using VM app

Hi,

I want to change my flex plan which I am unable to update using the VM app. I was able to do this couple of months back but it has stopped working. Whenever I have tried to remove the channel subscribed using flex, error is 'something went wrong - go to VMapp'.

I want to cancel the channel subscription to avoid getting billed for next month. Need the help urgently.

K**bleep**ij

3 Replies

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    5 days ago

    Hi kn142js 

    Thanks for posting and welcome to the community. Sorry to hear of this. Have you logged in via a browser to the account to make the change?

    • kn142js's avatar
      kn142js
      Just joined
      2 days ago

      Hi,

      I have tried every option - both apps, different browser but it is not working. This is pathetic from Virgin. If they give option of flex tv then the option to change the flex tv package must work at all times. 

      I already have paid extra for this month as I could not change the package.

      Is there anyone from Virgin support here who can ask someone to check their website and fix Flex option update?

      • Daniel_Et's avatar
        Daniel_Et
        Icon for Forum Team rankForum Team
        19 hours ago

        Hi kn142js, thank you for your response. We appreciate your frustration. 

        In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

        Regards,
        Daniel