Suddenly can't access my VM account

Hi, over the last few days I've been unable to access my VM account.

My log-in details (email address and password haven't changed.  I'm

told "We've updated our password rules to make signing in even safer"

When I press "Update password" and using my "[REMOVED].co.uk"

address I get " You can’t reset your password online right now, as you don’t

have additional details set up on your account.

To reset your password, please "contact us" and one of our team will help you."

I've tried "150", kept pressing various options without success.

Which options will let me talk to a human? Any help with that or help with

accessing my account and changing my password would be much appreciated.

Peter. 

Mod Note: Personal details removed