Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps. Interested? Head over here to sign up and for more information....
Downloading the My Virgin Media app We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in usin...
Getting Started: Signing-in We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in using your V...
Bills & Payment with the My Virgin Media App We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then...
Service Status on the My Virgin Media App We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. You can even check the network's service status if the internet goes d...
Hi, Since signing up to Virgin, I can't access anything in the virgin media app, when I click billing, then make a payment it says I owe £0, when I click anything else it just takes me back to the home page, my direct debit wasn't taked this month, I...
I moved house a last month which involved moving my Virgin Media broadband service from one flat to another. However, when I log into MyVirginMedia (app or website) only the old, closed, account is shown. Navigating to the 'Manage account' page resul...
What a rubbish company I phoned to get help , I couldn't understand the operator and he hung up, I have autism and and I explained I couldn't understand his accent and he hung up what can I do I still need help
Hi, The past couple of days I keep getting this error message. I have a bill that I need to pay but I can't seem to access the bill, it is also not showing that I have broadband on the icons at the top. When I log in on the website it is just giving ...
So not too long ago I have moved house, when i did I was given a new account number but it still has the same email address. Whenever I try to sign in to my account on virgin media I keep seeing my old account which has been made inactive and it is n...
I have tried to set up MyVirginMedia account, but have been unsuccessful so far. It says there is an account under my email address and when I reset my password it says I can’t do that and need to contact customer service, it also says I don’t have a...
I have been trying to update my email address and phone number on my virgin media account and phone number for a while and it's got to the point where it will need someone from virgin media to look at it. Every time I update my phone number online fo...
Hi,I moved house last month and My Virgin Media is still showing my old account - I followed a link in the email I got for my latest bill for the new contract to view it, but then I see my old account and I can only view the last bill for that accoun...
I am going around in circles trying to set up a new password so I can login to MVM account and change the parental settings. Everything over 7 charcaters is invalid but it says between 8 and 64! Really frustrating - please can someone reset my passw...
So I have my Internet working in the flat but haven't got a welcome email for the information to register with My Virgin App, it was done over the phone and so I may have not gotten one for that reason.
