My Virgin Media App
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Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
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Getting Started: Downloading

Downloading the My Virgin Media app We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in usin...

Getting Started: Signing In

Getting Started: Signing-in We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in using your V...

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Getting Started: Bills & Payment

Bills & Payment with the My Virgin Media App     We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then...

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Getting Started: Service Status

Service Status on the My Virgin Media App We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. You can even check the network's service status if the internet goes d...

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MyVirgin Broken

Hello all, new user hereSetting up my virgin media broadband and have run up into a bit of trouble. I was, for some reason, switched automatically to child safe browsing without my consent and notified of this via email. I was assured that I would be...

StanleyE by Tuning in
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Can't log in either

Like many others I can't log into my account to change broadband settings. Never ending swirling logo on the app & constant password incorrect error on the website. Tried multiple machines & networks but same results.Could someone please sort this ou...

Email verification not received

Hi, I signed up for Virgin Media last month and no matter how many times I press the email verification on the app it never sends it to me. So I cannot access my bill etc 

JamesS93 by Joining in
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Cannot reach account homepage

not sure if this is the right board, am new hereset up new account on 2nd july, set up router etc.  but when logging in to https://www.virginmedia.com/my-virgin-media/home on laptop or phone, no matter if via data or my virgin broadband, all i get is...

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Can’t log in

I can’t log in into my virgin media app nor website. I used to have a headband and used the same email to register as I have now. Now the website does not recognise my email, and the app simply doesn’t work at all. How can I get that fixed ASAP?

Gcoltro by Joining in
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Password Reset Invalid

Hey,Have just spent an hour trying and failing to reset my password on My Virgin Media. Every attempt is blocked by a message saying the password is invalid because it matches my user name, which it doesn’t. Even randomly generated options get same a...

Unable to turn off web safe

Hi, I'm trying to see if web safe is turned on/off but any time I try to access it either on my phone or laptop the page just endlessly loads. Anyone any ideas on how to fix this? Thanks 

Area reference code

Hi, can someone please tell me the area reference for this IRISH post code D04 FH61? (My partner is having problems logging in and we would like to use the tv anywhere app to watch Wimbledon…..)

Issue with My Virgin Media App

Hi,I moved address on Monday the 3rd July and made Virgin Media aware of the move and that I will be taking my broadband with me. My broadband was activated on the 4th July and everything works fine. However my virgin media app it says everything is ...

Unable to turn off web safe

I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that never loads, just showing the virgin media icon looping.Is there another alternative to turn off web safe? I've tri...

ansank by Joining in
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