impossible to sign in to virgin media

Hi Norrie, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having issues with signing in to My VM. In order to sign in, you need to have a VM O2 ID. Have you created this yet? If not, please do this first. Once this is created, you'll be able to link you VM account to the ID and sign in as normal going forward. 

You can find help on creating your ID here.

Many thanks, 

Norrie wrote:

Why do I have to go through all the hoops despite having account for 30 plus years

Because of the VM & O2 merger.  We've all had to do it, so don't feel so bad ...