impossible to sign in to virgin media
Email not recognised.Verification not recognised. Why do I have to go through all the hoops despite having account for 30 plus years
Forum Discussion
5 Replies
- Kath_P
Forum Team
Hi Norrie,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having issues with signing in to My VM. In order to sign in, you need to have a VM O2 ID. Have you created this yet? If not, please do this first. Once this is created, you'll be able to link you VM account to the ID and sign in as normal going forward.
You can find help on creating your ID here.
Many thanks,
I can still sign in to My Virgin Media on my pc but cannot sign in to the app on phone or i- pad.
Unable to register as verification kept being rejected or immediately timed out. Then email address not recognised. Thinking it had been a glitch in the app I tried again today but did not even receive the verification email to be able to continue.. Strangely, I have still been receiving monthly billing notifications from VM to my email address.
- John_GS
Hi Norrie
Thanks for coming back to the thread. Please do the below on your PC;
Sign into the My Virgin media account for the email concerned with your VMO2ID
Select Account Settings
Select Identity & Security Settings
Select Manage your products
Select Manage email app password
Click on the blue button 'Get New Password'
Make a note of the generated password. This is what you use in the mail apps along with the VM email address as the username.
Why do I have to go through all the hoops despite having account for 30 plus years
Because of the VM & O2 merger. We've all had to do it, so don't feel so bad ...
