My Virgin Media App
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Forum Posts

Re: Unable to reset password

I too am having exactly the same problem, and given that people have been posting about this for over a year it's clear that the issue isn't being taken seriously. I'm trying to reset my password and, no matter what combination of characters are ente...

mwolf1 by Joining in
  • 588 Views
  • 3 replies
  • 0 kudos

Password issues

When trying to register for My Virgin Media, I cannot get past the create a password stage. I get the error "Sorry, there was a problem registering that password. Please choose a different one."I have tried different browsers and deivces, and tried c...

sfield by Joining in
  • 410 Views
  • 1 replies
  • 0 kudos

Cancel Engineer Appointment

Hi hello, I booked an engineer appointment a couple of days ago to fix a fault, but I need to cancel it now. I’ve gone round in circles through the Help/Contact options; there’s no appointment showing in my order/appointment tracking on the app or we...

Resolved! My Virgin broadband account showing old details

We have just joined Virgin Broadband and had it connected today (19th August) I am unable to log into my new account as there is an old account showing when I try to log in. I have called SEVERAL times but no one can support me with this and sort the...

Munson1 by Joining in
  • 783 Views
  • 2 replies
  • 0 kudos

App access

I recently moved house and organised my account to be migrated. The call centre closed my account. I tried to reregister with a new email address which was recognised as existing. However when signing in it isn't being recognised. I've tried on two o...

Chasfas by Joining in
  • 431 Views
  • 4 replies
  • 0 kudos

APP

SpoilerI booked an engineer appointment via WhatsApp. But its not showing on app. I booked an engineer appointment via WhatsApp. But its not showing on app. 

Ben1992 by Joining in
  • 390 Views
  • 2 replies
  • 0 kudos