My Virgin Media App
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Finding my area and account number

I recently ordered a QuickStart, and have had no email about my account number or area number. So I’m unable to log in on the app or website, my email should be right as I got emails about a referral but nothing else .

Cai_sm by Joining in
  • 3 replies
  • 0 kudos

Cannot verify virgin media account

whenever I try to log in to my virgin media account and verify i get this: Oops, we've ran into a problem.Wait a minute and try again. If this doesn't work, please come back later. (Code: DEF01)I tried clearing my browser cookies, etc.

Helena6 by Joining in
  • 1 replies
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Name spelling Mistake

Hi My Name is spelled wrong just one letter on my new contract i told the person on live chat only to be told that i will be connected to respective team after I have accepted new contract which has gone through am now on  live chat on hold since 10....

Faz8 by Joining in
  • 3 replies
  • 0 kudos

No verirication email

Like many other posts on this form, I have been unable to recieve a verification email to finish setting up my mobile account. I even called support, who said they raised a ticket for me and that I would recieve an email with details, but that didn't...

jbarnett by Joining in
  • 4 replies
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Resolved! Cancellation of Engineer Appointment

Hi again,I had an issue with my V6 box today, and I was advised to arrange an engineer appointment. Later on, the V6 started working again, so the appointment is no longer required. I’m unable to cancel via either the app or website. Could this appoi...

Verification email not received

Yet another one with this problem. I signed up to My Virgin Media today but haven't received a verification email. No, it's not in Spam/Junk and yes, I've tried the re-send button many times. I can't call for help as I don't know my memorable word. P...

Verify email never sent

This is the same issue as at least a dozen threads here, why hasn’t this been fixed.Never received the verification email. Yes, of course I checked spam etc.Please manually verify me, like you appear to have done for many customers, because you can’t...

Can’t log in

I still can’t log in into my virgin media app nor website. I need this fixed ASAP. Already posted here and didn’t even got a reply! Come on guys

Gcoltro by Joining in
  • 4 replies
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