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Service Status on the My Virgin Media App We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. You can even check the network's service status if the internet goes d...
Bills & Payment with the My Virgin Media App We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then...
Getting Started: Signing-in We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in using your V...
Downloading the My Virgin Media app We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in usin...
Hi,How can I delete a saved card for one off payments? I have the maximum of three saved already; a debit card, a credit card, and my mum's for emergencies. One of my cards has expired, and I can't find where I can update it to the new details, or ho...
Hi all, had my VM BB in for 4 days now, so far so good, speeds as expected and neat install, only 1 failed install appt.I registered for the VM App prior to install and it showed minimal info and messages stating 'waiting for your install' etc.How lo...
unable to get e mail verified, keeps coming back oops a problem with error code AP103 or DEF01. tried to log onto virgin media app with the same response.
Hello, I can’t reset my account password, every time after I’m receiving the email about resetting the password It’s saying link expired .. all the time .. can you advise please.
Hi I’m trying to sign up on the app, but it won’t accept any password configuration I try, I must be at over 20 attempts to register now…- tried multiple devices- been trying for 2 weeks - tried private mode- tried passwords that are exactly 8 or 10 ...
I have had my service installed for 6 days now but the app still states 'we are setting things up' and I can't see my account in the app. Does it normally take this long to set up the new accounts?
Hi I always go on the app and "make a payment" to pay my bill it says I owe money but when I go to make a payment it's says I don't and won't let me make a payment. Please help I need a virgin technician to check over the virgin mobile app payments s...
I never received my welcome email so don't know my account number or area code so I can't sign up for my virgin media app
I have just joined virgin media and trying to log into.the app but don't have the area code my postcode is sa15 2hp
I am new to virgin (box coming on the 22nd) but I can't register for my account.. it keeps saying error code API03and when I do get past that bit it says I can't use that password for EVERY password I put in.. Iv cleared cache, tried on web and app a...
