Hi,I can't log in to my virgin media account. This has been an on-going issue for months. I've just spent 90 minutes on a call with an advisor and still not been able to resolve. If I try to verify my email address, I get the link and as soon as I cl...
Hi, I'm desperate for some help, please! I can't find any phone number that will allow me to speak to an agent about billing.I get disconnected when told to pay outstanding balance online if i call the 0345 number.I can't seem to use the QR code on t...
Hi,I have had Virgin Broadband installed but am unable to access the Virgin Media app. When I try I am told to verify my email by clicking a link in an email that has been sent, but the email never arrives. Please can I receive some help?Thanks,James
Hello all,Just changed the email on my account today. unfortunately the verification email sent to me does not seem to be working. i click on the verify email link and it takes me to log in. when i try to log in it just tells me i need to verify my e...
I received the installation pack and plugged in accordingly. However the apps keeps stating that I’m disconnected and my account has been cancelled. I can’t connect in my new home. Can anyone help. Thanks.
I need help to cancel an order. Please help.
Hi,I upgraded my Broadband TV and Phone package over a week ago, but it does not appear in my Virgin Media app when logged in.it does not even display my old package.how long does it usually take to appear.Thanks
I cannot see my bill details in the app?My dashboard shows the bill but when I click on it I just get a generic whoops something went wrong screen?I've only recently installed the app in a last hope effort of seeing the bill. I've never been successf...
I have upgraded my broadband from hub 3 to hub 5. Since the upgrade my virgin media app is not updating. I keep getting the attached message. I have tried calling to speak with someone and have been told on three separate occasions it would be dealt ...
Due to hacking I have had to change passwords. Now I cammot generate app password without changing my email sign in but every time I try the new sign in is rejected with a comment to verify email address first. How?
