My Virgin Media App
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Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
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Getting Started: Downloading

Downloading the My Virgin Media app We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in usin...

Getting Started: Signing In

Getting Started: Signing-in We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in using your V...

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Getting Started: Bills & Payment

Bills & Payment with the My Virgin Media App     We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then...

ViewBalance_3.png 06-Bills.png

Getting Started: Service Status

Service Status on the My Virgin Media App We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. You can even check the network's service status if the internet goes d...

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Two Virgin Media accounts one email

I have moved home and got a new Virgin media broadband connection. It is a new broadband account with a new account number and area code, but with the same email address as the old account. Whenever I log in to my virgin media account it logs me into...

Bane1 by Joining in
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Resolved! Old customer now returning but account doesn't work

so I cancelled back in  may but have moved house in August so have got virgin back again. When ever I try and access my new account to take off the childblock and all that sort of stuff. It says my account is closed etc There is no option for me to c...

Kirsty5 by Joining in
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Virgin media app linked to old account

Hi. I recently moved house and transferred my package to the new address. For some unexplained reasons I got given a new account number. However My virgin media (mobile app and browser) is still linked to my old account which now shows as disconnecte...

Corey05 by Joining in
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Login issues

I have been trying to login to Virginmedia.  My password is not being recognised. When I request  a new password, and press continue, nothing happens. Any ideas?

mtennant by Dialled in
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Not recognised after moving houses

I have moved to a new house recently.  A virgin media technician even came to help me move the new hub I was sent from one room to another. Now when I use my virgin media app it says "You're no longer with virgin media". I can't see my status or my b...

Unable to save contact number

Hi all,I'm sure this has already been mentioned a few times but I can't find another way around it, can I request some assistance from a moderator to change my contact number on my account?I keep receiving an error message that says "Sorry, the chang...

Sami93 by Tuning in
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