Recent DiscussionsUnable to see new account in app after moving house Hi, we moved home I called Virgin to help move the connection to new place. The person on the phone signed me up to a new tariff for the bundle I had. In the process a new account was created for me...Unable to Log Into MyVirginMedia or VMConnect Hi, Can anyone assist, I have been unable to access the above APPS for over 8 weeks on any platform. I've contacted support and have a IT ticket opened but every time I make contact they tell me it...Account Restricted after midnight My services are currently restricted from a missed payment which i understand. But putting the restriction on at gone midnight (00.30) is stupid, as I paid the minimum amount so I could get my servic...My virgin media app problems Been having problems with logging into my virgin media app. Keeps saying "looks like you've started registering already, please go back to where you started". Done this numerous times, nothing change...Email address still connected to old account. I have just rejoined Virgin Media. I am still using the same email address as my old account. This therefore means that every time I login to My Virgin Media App I’m met with my old deactivated accou...Solved"Something has gone wrong on our side" I recently joined virgin broadband and when i went "manage my settings" primarily turn parental control off its comes up with the following, no matter what app i try or if i try on my phone or PC. Fo...Can't access settings or My Virgin Media. So firstly, I have tried to get this sorted over the phone and it got escalated to the backend engineers. They called me once and said the problem has been solved, it has not been solved. Since the ...Remember AI comes with AS Artificial Intelligence (AI, not A1, which is a road) comes with Artificial Stupidity (AS) This is why your bots are refusing to allow me to login to my account because I am: Using the incorrect p...Unable to log into my virginmedia account -error IDF-12B Hello I have been a longterm customer of virginmedia and can say that over the years I have had minimal disruption to my services and ha e only have to call support on a handful of occasions. Two t...I can not pay outstanding bill I can not pay outstanding bill, online or on phone due to my account being closed, or set up direct debit, i am happy to pay please help me pay. thanks Solved
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