Hello,We've moved home and are due to get Virgin installed at our new address today, however it looks like a new account has been set up as part of the home move and I can only access the old account details in My Virgin Media. I want to track when t...
I'm literally having the same issue. Everytime i sign up using a different email and my new virgin media account number, it says "we've found you" and when i login using that email address I don't see the new account number just the old one. My servi...
I need to change the email address I use to sign-in to My Virgin Media. I have tried to do this online and I was supposed to receive a verification email to the new account. Unfortunately, this didn't arrive for a long time - so long I had given up...
I was referred by my aunt and used the code etc when I called up to purchase I heard from my aunt she got the email to confirm the 50 each but on my dashboard for referrals I don’t have anything showing as pending what do I do?
Trying to update my mobile number in my Account details page when logged into Virgin Media Account.It appears to change, but reverts back when refreshing page.
Hi - I accidentally cancelled my direct debit. Can you please assist? Thank you.
Hello can you help me please I need help about my bill something has gone wrong and know I cajt speak to an advisor to sort it out [MOD EDIT: Subject title changed for clarity]
So I logged into https://www.virginmedia.com/help/broadband using the same details I always use to retrieve my bill and get my account number. But when I called the customer helpline he said my account couldn't be found anywhere. that the address, ac...
Morning all! I want to say good morning, but it’s a stressful one here! Does anyone know what I can do / who I can talk with to get this fixed? We’ve not too long ago moved house (this is our first bill) and apparently the DD we had set up didn’t go ...
Unable to logi in to My VM APP or to my account online. I've tried different browsers and get the same information supply incorrect message. When I try to use the forgot password link I get a use email used to login in message despite the email being...
