My Virgin Media App
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Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
  • 0 replies
  • 3 kudos

Moved home

Hi I have recently moved home and my app is still showing my old account and I can’t sign in with my new account number.

Cannot register the account of Virgin Media

HiI am a new customer of Virgin Media for boardband and TV.  I tried to register the account but the system shown “Sorry, there was a problem registering that password. Please choose a different one.”  I used different combination of passwords but it...

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cckbilly by Joining in
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Invalid password

Cant reset password, keeps saying invalid once you get to 8th character. This is clearly a glitch with virgin media as see other forum members with same problem

My bill

Hi, I cannot get to see my bill in the app, every time i click view bill it just going to help and support page. It just goes round in circles and its driving me mad.

Kingmyo by Joining in
  • 1 replies
  • 0 kudos

Log in my media

Anyone having trouble logging in, keeps saying it’s a problem their end and working on it. 

999rgch by Joining in
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  • 0 kudos

Can’t register for my Virgin media app

When trying to register for My Virgin Media, I cannot get past the create a password stage. I get the error "Sorry, there was a problem registering that password. Please choose a different one."I have tried different various passwords all meeting the...

New package

Hi all, following a price increase I changed my package on 19th April. A customer service rep called me then on 23rd April to offer an even better deal, which I accepted (price would be £27). I received the pre contract documents and it was all confi...