My Virgin Media App
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Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
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Two account numbers - transfer of credentials?

I have two account numbers. On the first account my address was wrong so that order was cancelled and then reinstated with the correct address but with a new account number.I have been in touch twice this week with Virgin via whatsapp about this issu...

Can some please help me!!!!

I moved house over 6 months ago, I was told by the virgin media team that I will need to port my account to the new address, this was done however whenever I try to access my account via my virgin media app... it says we are getting things set up... ...

rehmanr by Tuning in
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  • 0 kudos

No account number

I signed a new contract two weeks ago and I want to download the app, but still have not received my welcome pack or any details with account number. I have called, tweeted and messing on what’s app!!! I still have no email and no account number ?? 

Clare781 by Joining in
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Resolved! Virgin mobile

I have a Virgin mobile account that has now changed to O2. How do I add it to my Virgin media dashboard?

My virgin media wrong account

HelloI have recently purchased Virgin Media Broadband and TV but attempts to log in to my account give me the account of my ex which is closed and not my account.  When signing out online and signing back in with the new account number when directed ...

New account creation error

Hi!I recently got Virgin Media broadband at my place and I have been trying to set up my account for the past 2 weeks. I am repeatedly getting DF-01/ "This password cannot be registered" errors. I have tried different browsers, laptops, internet conn...

My Virgin Media DEF01

Good MorningSimilar to many others on here I am unable to log on to My Virgin Media. Every time I try to log on it asks me to complete my profile, which I do and then it comes up with a problem, code DEF01.I've contacted Virgin seven times now (via p...

Matt023 by Joining in
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Why is my Upgrade package not showing

Hello i got my virgin put in on the 29th of may and yesterday I upgraded to better wifi and the tv and i got a email saying that i did but it didnt show up on my virgin account and just shows the one i got on the 29th so im just confused does it take...

Tanya04 by Joining in
  • 2 replies
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