DEF01 Can't login
Hi, go my new hub today. All working fine but can't login to my virgin media properly as it keeps saying their is a problem. Did call up but I don't think the lady really understood my issue.Thanks in advance
Forum Posts
Cannot verify my email
Im been unable to sign up/verify for a My Virgin Media Account. Im a new customer (one week now) and have been trying to verify my email address in order to sign up to my virgin media account however I don't always receive the verification link. Some...
Verification expired
I can't log in to my account it keeps saying the verification link has expired, can somebody help me with this please
Not able to create a virgin media account
I am trying to create a new virgin media broadband account and when I go onto the website and try to create my account I put my email in and it comes up with confirm your account details, I have tried using a few different emails and I get the same r...
Technician appointment not showing in my App
I have a technician appointment booked. It shows in my account when I login online but does not show in my app. can anyone assist
Resolved! Help with My virgin login
Hello there, We are a new customer and have been trying to verify ourselves on the app however I don't receive the verification link or if I do it says the link has timed out. Would anyone be able to help? I work in tech support for a different compa...
Not receiving password reset email
I had a message from VM stating my email login was compromised and to reset my password, and I can get as far as Step 2 in the online guide but I too never receive the verification email from VM so as to activate my third-party mailbox app. It means ...
Change of fibre package confirmation sent to incorrect email
Hi VM Team,I need assistance with an order I have made to change my current package (currently on M350 Fibre and ordered an upgrade to M500). The confirmation however has been sent to the wrong email. I have double checked my email on the account set...
Online contract renewal
Hello,Trying to renew contract online. It says I can renew at same price, but unable to select the current price to add to the basket.If I select an upgrade, for example upgrade the broadband, add sky cinema it will then let me add to basket.
Cannot verify my email?
I’ve had no issue signing up for the community forum account, and verifying my email was a breeze. However, I’ve been unable to sign up for a My Virgin Media Account at all. I’m a new customer, and any time I’ve tried the link in an email it’s coming...
