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Downloading the My Virgin Media app We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in usin...
Getting Started: Signing-in We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in using your V...
Bills & Payment with the My Virgin Media App We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then...
Service Status on the My Virgin Media App We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. You can even check the network's service status if the internet goes d...
Morning all! I want to say good morning, but it’s a stressful one here! Does anyone know what I can do / who I can talk with to get this fixed? We’ve not too long ago moved house (this is our first bill) and apparently the DD we had set up didn’t go ...
Unable to logi in to My VM APP or to my account online. I've tried different browsers and get the same information supply incorrect message. When I try to use the forgot password link I get a use email used to login in message despite the email being...
Hi, I am having the same problem as described above. My original order was cancelled and was then re-ordered. On my account is only the reference for the cancelled order. I need my account linked to the new order so that I can start using the Virgin ...
Can’t register new device to watch sky sports
I too am having this same issue. I’ve raised various complaints online but don’t seem to be getting anywhere. Each time Virgin media reply advising me to clear cache on my phone. The issue is not with my phone as issue can be replicated on other phon...
Hi i made an appointment to fix my broadband and it has now resolved, I have tried to cancel the engineer appointment on my app but the option is not three. Please could this be cancelled as no longer needed.thanks
Hello team,my account has been suspended can you please explain me why it happened.i have attached screenshot for reference. thank you,puneet
Hey!I recently noticed that one of my two accounts is not showing up on my mobile app. I have a phone and internet account but only my phone bill and account is currently showing up on the mobile app. This in turn made me miss a payment for my intern...
have a samsung s9 and wont let me log on to remote app - says email adress is incorrect - its not
I am trying to register a "My Virgin Media" account, to be able to manage broadband settings.When I try to do so, it fails at the password step with "Sorry, there was a problem registering that password. Please choose a different one". This happens e...
