Hello,i have been trying to insert my info in myVirginMedia so I can access my bills, etc. I could register, but when comes to inform my account number and last name, keeps telling me that “Customer not found” or “we cannot find this account” even wh...
Hi,I've been trying to register for a my Virgin Media account having recently became a new broadband customer.When I tried to make an account a few days ago, everytime I clicked the link in the verification email to verify my email address, it said t...
Booked in appointment after my hub went off it came back on yesterday since then I've been trying to cancel the technician appointment but the app says nothing has been booked but I have the text confirmation to say it's booked
Hi. I was tilda my old account number from a previous sign up would be removed from the app so my new account number with my new package would show. It's still the old details so it thinks I'm not a customer. Can someone help get my new account activ...
I have changed my email from the original email I used when starting service in 2015, my service keeps being stopped with virgin media and each time I have to contact virgin and pay my bills to get reconnected, I need to set up a direct debit from my...
Hi, I also have this same problem,I've recently changed account numbers and it won't let me login to the new account it just keeps going to the old one, and also the price of my package has gone up even though I didn't chsnge it. Thanks
I've received an email about renewing my contract, but when I click re contract it says "oooops something went wrong". So how do I look at my offers? Thankyou
When I try to log in to My Virgin Media account on the App it logs me in to an old account that was cancelled, and not my new account. I have both the old and new account numbers but cannot find a way to change which account number it logs in to. Hel...
Hello,I moved house a few months ago which involved moving my Virgin Media broadband service from one area to another. On activation day at the new address activation failed and it took 3 calls to support, over 2 days, to resolve. I was not told what...
I have just gotten of the phone with retentions who offered me M250, MIXIT TV and anytime chatter for £31. I was previously paying this price but with M125. Upon checking the pre-contract documents it says £46 but the agent told me that a £15 recurri...
