My Virgin Media App
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Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
  • 0 replies
  • 3 kudos

Not receiving password reset link

We sign up for VM phone and TV before Xmas. I have tried to sign into my account but it says an account has been set up. But when I choose the reset password option, despite a confirmation on screen I don't receive the password reset email. I've rece...

Pre-Contract Email

Hello I received a pop up offer on my Virgin Media App on Friday 19th presumably because my contract is up for renewal at the end of August. I then received an email with pre-contract documents outlining the offer. In no way did any document or email...

tc1983 by Settling in
  • 1 replies
  • 1 kudos

Unable to change email address.

Hi. I am trying to change the email address for my virgin media account. I have tried several times and i either don't receive the verification email, or when it arrives and i click the link to authenticate, it tells me that it expired. I'd appreciat...

Technician appointment disappeared

According to text I have a technician appointment this morning,  double checked the app to track appointment and it now says I have no appointment???? My landlines does not work and it is expensive to keep trying to phone I've been trying to get all ...

Kat1b by Joining in
  • 2 replies
  • 0 kudos

Can’t cancel engineer appointment

Hi, recently my service has been down, I booked an engineer but since then the service has resumed therefore don’t need to have an engineer visit tomorrow morning. My reference number is [MOD EDIT: Personal details].  please cancel the engineer for m...

Deanmck7 by Just joined
  • 1 replies
  • 0 kudos