Dear virgin media,I have recently joined Virgin and had a broadband, tv and phone package installed.I bought my property around 2 years ago and had planned to have Virgin installed back then but due to renovation issues was unable to proceed.I wanted...
I have made a complaint and want it resolved. The service from virgin has been disgusting. The complaints process says I can track it in my cases however I have looked everywhere and can’t see that as an option. Please tell me how I access it.
Hi, I moved house today. The new account was created for me for when moving to new house. My virgin media app is accessed through my primary email but it’s still linked to the old account which is now inactive. There appears to be no way to de-linkin...
Hi, I cannot verify my email. Each time I click the link it says verification link expired. Please help, this is very frustrating.Thanks,Eugene
Hello, our engineer set up four properties, all with my email address as the contact. I receive emails about all properties.However, when I log into My Virgin Media online, I can only see one of the accounts which means that I can't access bills or a...
My internet connection went down yesterday and I received the following text message:"Our technician is due on Wed 17 Apr between 12PM & 4PM. Someone 18 or over must be in or you'll be charged £25. To cancel or reschedule, go to virginmedia.com/engin...
Hello . I'm having trouble signing up for my Virgin media account because I don't know my account number. How could I get my account number? please help
So a lot are having the same issue....I cancelled my contract back in Feb and resigned back up after moving into a new property 3 months later.Every time I log into the MVM app and/or web browser it's showing my old account details and info for the o...
Can anyone help please. I started a new contract last month but when I log in to my account it brings up an old account and all those details. Thanks!
I can't register on the app for my landline, but have no problems registering for my mobile.Contacted virgin who gave me a direct phone number for technical support - which turned out to be 'Domestic & General'!
