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We sign up for VM phone and TV before Xmas. I have tried to sign into my account but it says an account has been set up. But when I choose the reset password option, despite a confirmation on screen I don't receive the password reset email. I've rece...
Unable to register however many passwords I try.. Any help?
Hello I received a pop up offer on my Virgin Media App on Friday 19th presumably because my contract is up for renewal at the end of August. I then received an email with pre-contract documents outlining the offer. In no way did any document or email...
Account code and area code
Hi,I have moved home for more than a month and got a new contract. However, my online account details still cannot be migrated, it's still showing my old account number, details, bills etc.The Virgin Fault team told me multiple times that they would ...
Hi,I have booked an appointment for a technician to come to my house on the phone however, it is not showing on the app. I don’t know if they are still coming or not.
Hi. I am trying to change the email address for my virgin media account. I have tried several times and i either don't receive the verification email, or when it arrives and i click the link to authenticate, it tells me that it expired. I'd appreciat...
According to text I have a technician appointment this morning, double checked the app to track appointment and it now says I have no appointment???? My landlines does not work and it is expensive to keep trying to phone I've been trying to get all ...
Hi, recently my service has been down, I booked an engineer but since then the service has resumed therefore don’t need to have an engineer visit tomorrow morning. My reference number is [MOD EDIT: Personal details]. please cancel the engineer for m...
I’ve tried many different methods to solve this but none works so far. My new virgin media account / email given when purchasing was created with the SAME email as my OLD virgin media account, so when I’m trying to sign into my NEW virgin media accou...
