I cancelled in December - the cancellation date was supposed to be in January. My account was deactivated. This is confirmed.Tell me why VM is still charging me (February and March).GIVE ME MY MONEY BACK. Calling is useless, they told me i have to wa...
My broadband service with VM was disconnected on September 22nd, and a day later, I received an email from VM asking me to return two routers: an Arris Hub 3 and a Netgear Super Hub. Since I became a VM customer ten years ago, I have only been given ...
Why one of the helpers on here ( Daniel) who is trying to help me, saying I've failed the data protection act!
I have a pending disconnection with virgin but thought I’d try again to stay. After long conversation on WhatsApp live chat I got offered a package of £46 per month for 1gb broadband an evening chatter, new hub 5 and a waived activation fee. I argued...
In Nive 2023, I messaged VM to ask about Netflix getting added to my VM. No problem was the reply, the advisor said, and as you are a VALUED customer l, it will be added to your account FREE OF CHARGE. As I said, that was in Nov 2023. After numerous...
So, to sum up my experience, I ordered a VM wifi package on 11th September. I received my contract summary documents and was given the date of 25th September (today) that an engineer will install the WIFI between 1-6pm. I've waited all day, for no en...
I am having the same problem even though I raised a complaint and received an written answer stating that they would be renewing my package at the agreed rate. Spoke to customer services, hard to understand what they were talking about so unless some...
I contacted Virgin media about internet issues in the area. Part of this became an upsell by the CS saying my price would increase in April but I could lock in a new deal now, begrudgingly I agreed. I have now received my bill and have been charged a...
I have recently switched to Virgin broadband and given registration details for 'My Virgin Media Account'. When signing in with these details I was presented with the message 'We can't find an account with the details you've provided. Please Contact...
I have been charged for netflix on my last few bills. I have never signed up for this. I view it on stream but I use my Sons log in who has an account seperate from stream. If this activated the charge then that is ridiculous. What makes the situatio...
