Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
In a nut shell. Contract RenewedRepresentative assured bill will be down to £29.99last three bills have been above £29.99Contact made - apologises provided and gurantees to correct made and offers of compensation madebill comes out for April - still ...
My £63 per month contract is due to end on 3 Oct 2023. I've been notified of a £12 increase from 1 May 2023 but I've noticed a Forum Team member comment on another thread asserting that, if I have a promotional discount in my current contract, the p...
I cant find my area reference
Good Afternoon. as I’m writing this I’m still shaking..! About 15 min ago one of your Virgin Media van overtake me on single lane and slammed his breaks I almost hit him from the back. My 9 yo son hit his head on back seat while he had his seat belt ...
Hi I bought Broadband two weeks ago, but I haven't received my account number or area reference on my welcome email it just states what I will be paying each month I was trying to create my account which I can't with no account number or area refere...
Do you record incoming calls from Virgin Media Customers to your call centres?I have an ongoing complaint raised with your call centre. They are telling me that my call was not recorded. I find this very hard to believe.
Hi, I signed up on the 6th for broadband and received the pre contract documents. However I only discovered today (13th) that I was texted a link to accept them. Now they’ve been accepted, I’m just wondering what I need to do next? I haven’t had a we...
Hi, signed up for Virgin Broadband with the offer of £100 Amazon Voucher after 120 days have yet to receive voucher.
So, tonight I tried 4 or 5 times to use the Live chat bot to move over to Essential Broadband Plus, and every time it would ask the questions, then crash or give up at the point of asking me to sign into my account, just never going any further.Fed u...
Have vm blocked their chat options? Always a problem contacting vm.
