Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 0 replies
  • 7 kudos

Billing Discrepancy

In a nut shell. Contract RenewedRepresentative assured bill will be down to £29.99last three bills have been above £29.99Contact made - apologises provided and gurantees to correct made and offers of compensation madebill comes out for April - still ...

Imti-B by Joining in
  • 0 replies
  • 0 kudos

Price Increase & Promotional Discount

My £63 per month contract is due to end on 3 Oct 2023.  I've been notified of a £12 increase from 1 May 2023 but I've noticed a Forum Team member comment on another thread asserting that, if I have a promotional discount in my current contract, the p...

Reckless Van driver

Good Afternoon. as I’m writing this I’m still shaking..! About 15 min ago one of your Virgin Media van overtake me on single lane and slammed his breaks I almost hit him from the back. My 9 yo son hit his head on back seat while he had his seat belt ...

Jan79 by Joining in
  • 2 replies
  • 0 kudos

Call Recording

Do you record incoming calls from Virgin Media Customers to your call centres?I have an ongoing complaint raised with your call centre. They are telling me that my call was not recorded. I find this very hard to believe.

Haven’t received welcome email

Hi, I signed up on the 6th for broadband and received the pre contract documents. However I only discovered today (13th) that I was texted a link to accept them. Now they’ve been accepted, I’m just wondering what I need to do next? I haven’t had a we...