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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

Change account number

HiAlmost two months ago I moved, and after multiple phone calls to virgin media, everything I log in it logs my old account, after moving I was given a new account number but every time I log in it logs in my previous account number.  I've rang VM mu...

Ste7v87 by Joining in
  • 1 replies
  • 0 kudos

Welcome email NOT recieved

I have recently purchased a Virgin Media contract and would like to make an account, to make an account I need the Account number and Area reference which "can be found" in the so called welcome email, which has not yet been sent to me.

Late payment charge

I recently left virgin and my final bill has a late payment charge of £7.50 added to it. My payments have always been through direct debit so are never later!! I have received two emails in the past two weeks, after raising a complaint saying that th...

Contract Renewal - Incorrect Changes Applied

Renewed my contract over the phone yesterday (Virgin Media employee was really helpful). Existing package was Ultimate Volt + Sky Sports UHD and when negotiation the new deal I was told that I could get a better deal if I removed TNT. Agreed to havin...

VMC27 by Joining in
  • 2 replies
  • 0 kudos