Managing Your Account - Cable - Page 89

Upgrade package not working

Every time I go to upgrade package or see what offers are available I get the message 'you are not eligible for this particular offer'. I currently have TV and phone and just want to add broadband on top.

Resolved! Free gifts with RAF

Quick question.New customers can get a free 43" TV when signing up to VM on selected bundles, but do they also receive the gift of they've been referred through the RAF (refer a friend) scheme to also receive the £50 as well? Tia

Stream Sky Sports/Cinema offer troubleshooting

HiHoping someone can help. Signed up for broadband and Stream in Nov 23. Took out the Sky Sports and Cinema offers which I believed to be for 18 months and nothing in the small print indicating otherwise. These have disappeared with no notification t...

Still receiving paper bills

No matter who replies and no matter that they said they have fixed it and ticked the right box ( SABRINA) I am STILL RECEIVING PAPER BILLS!. I would have thought this was impossible but no Virgin continues to surprise with its slight but annoying inc...

Renewal notice, fed up of e mails

Can someone help please, I am reluctantly staying with virgin for another 18 months for certain reasons, however since April when I was first e mailed asking to renew my contract. I clicked the link and received an email with my new contract details ...

Renewal of existing contract

Can someone help me renew my existing package, can’t do it following the e mail link or through my VM app. Only wanting to stay another year till other issues are sorted otherwise VM won’t talk to me, why is everything so hard

Complaint web chat?

Hi all. I went onto the VM website to make a complaint, and now I have a second one. Where's web chat? Impossible to find it. I'm not brilliant on the phone, so would rather be making my complaint via a chat (with a real person). How do I do thi...

Resolved! Contract ending but sent precontract?

Hi!I received e-mail to say my contract was ending then there were 3 stages to go through to renew or change, I only did 2 just to look up the price offered.But then received e-mails containing details of a new contract - but I never completed the st...

New account after completing a gone away form

I have recently submitted a gone away form where I was told that they are going to try and contact the old account owner at my property to see if they will close the account down. I have since had no confirmation that they have done this except an em...

Resolved! Agreed Contract Price but Service Change Receipt higher

On 30 July 2024 we agreed a new 18 Month contract and received confirmation by email the same day.Today 6 August a Service change receipt arrived which is £22.76 higher per month.What on earth is happening?, I despair of the telephone service line an...

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