Hi there,I am unable to create a virgin account, because the pre-contract documents I received via sms did not contain an account number or area reference. I also believe I used the wrong email address when purchasing my service, so I was wondering i...
I am trying to cancel my brothers internet contract using my Power of Attorney.he can no longer use a computer. I have done it in writing and the signed for letter was received by VirginMedia 2 weeks ago and signed for by PARAGON I enclosed a copy ...
Hi, Does anyone know how to get my bills older than 12 months? I searched some messages and it seems I need to pay for this. What specific should I do to get the bills? Many thanks!
I still use my blue yonder address to access Virgin my media. I had trouble getting is accepted and was then told to change my password. I had at least 8 attempts to change it . every one was unacceptable., in the end I just logged off. I am an 81...
Had Netflix as part of my VM bundle for sometime now, however having recently moved house and our package was paused for a few weeks as we were unable to get an instillation appointment straight away. VM reinstalled…..no problem! However when trying ...
Hi,My current broadband package was due expire on 15/11/2024, when I signed into "My Virgin Media" account there was a new tlle "Your contract expires soon - Renew now to lock in your new price".I clicked into this and selected the option to customiz...
Renewed my package contract this week, previously called Maxit + 1gig fibre broadband.When I was looking online beforehand I wanted to be crystal clear that if I followed steps to renew, the same service would continue, including TNT sports. Renewal ...
When my Dad died in July, we transferred the account to my Mum’s name. She has a new account number but are using the same email address as the old account. We have tried setting up a new online account but it won’t let us as it says an account alrea...
Sorry if wrong board. I've cancelled my contract. I'm being asked to return 3 items but only have two. The engineer who replaced the 500gn Tivo box with 1Tb Tivo took the 500gb. I have been trying to get through to customer services for 2 days. The W...
I desperately want to remove this garbage from my “Plan”.Can someone help me to do that ? I won’t negotiate for it’s inclusion, it’s absolutely terrible.Relieve me from this hell !
