Trying to renew our contract the past day has been an absolute nightmare. It's never been this bad.Previous years we've called up and gotten the contract to around the same price as before, this is always what we want. But this time it's impossible. ...
I have recently had to leave virgin media as I have moved house and the new property doesn't have the service there to move over. As I was not living in the property I gave the router equipment back to a virgin engineer that was doing an installation...
Hi, we have been asked to return exactly the same equipment but don’t have the Cisco TiVo box either, we had it years and years ago and it may have even been taken away when an engineer visited. We obviously don’t want to be charged for something we ...
How do I activate Netflix which is included in my new package?
I have been trying for two weeks to reset my virgin media password and not receiving email either in regular or junk to reset and very frustrating need help,please
Hello, I cancelled my services on 23/09/2024 and was told over the phone I'd incur an ETF of around £80 and the final amount would be stated in my final bill. However, I have yet to receive a final bill.Since cancelling I have received 2 bills for my...
Good afternoonI have switched to another provider using OTS, but Virgin Media is continuing to charge me. Please can you help me to close my account with Virgin Media?Kind Regards
Can someone help me or get back to me please!!!My contact is due to finish in November & will come up to a price I can’t pay. However my new bill for October is way to high for my current deal. Can you please get back to me in regards to this.Kind re...
Hi there,I renewed my contract with Virgin Media yesterday (that was long day with support - 4+ hours) - new contract officially starts today (22nd). In the pre-contract documents I could see it stated 'Netflix Standard with adverts', I believe I had...
What can I do?
