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Forum Posts

Upgrade package not working

Every time I go to upgrade package or see what offers are available I get the message 'you are not eligible for this particular offer'. I currently have TV and phone and just want to add broadband on top.

bretta by Tuning in
  • 1216 Views
  • 13 replies
  • 0 kudos

Resolved! Free gifts with RAF

Quick question.New customers can get a free 43" TV when signing up to VM on selected bundles, but do they also receive the gift of they've been referred through the RAF (refer a friend) scheme to also receive the £50 as well? Tia

Still receiving paper bills

No matter who replies and no matter that they said they have fixed it and ticked the right box ( SABRINA) I am STILL RECEIVING PAPER BILLS!. I would have thought this was impossible but no Virgin continues to surprise with its slight but annoying inc...

Johnny65 by On our wavelength
  • 1070 Views
  • 17 replies
  • 0 kudos

Renewal notice, fed up of e mails

Can someone help please, I am reluctantly staying with virgin for another 18 months for certain reasons, however since April when I was first e mailed asking to renew my contract. I clicked the link and received an email with my new contract details ...

Renewal of existing contract

Can someone help me renew my existing package, can’t do it following the e mail link or through my VM app. Only wanting to stay another year till other issues are sorted otherwise VM won’t talk to me, why is everything so hard 

Complaint web chat?

Hi all.  I went onto the VM website to make a complaint, and now I have a second one.  Where's web chat?  Impossible to find it.  I'm not brilliant on the phone, so would rather be making my complaint via a chat (with a real person).  How do I do thi...

robbyell by On our wavelength
  • 446 Views
  • 4 replies
  • 0 kudos

Resolved! Contract ending but sent precontract?

Hi!I received e-mail to say my contract was ending then there were 3 stages to go through to renew or change, I only did 2 just to look up the price offered.But then received e-mails containing details of a new contract - but I never completed the st...

LauraK01 by Joining in
  • 1347 Views
  • 13 replies
  • 0 kudos
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