Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsExisting customer, how do I get free Netflix? I’ve only just become aware of this but how do I activate this? I’ve got an appropriate bundle but trying to join Netflix is asking me for payment. Please don’t say I have to call! Non-Fault Engineer Visit Hi, is it possible to organise a non-fault engineer visit through this forum? Is there a set charge? Moving a room around and need to move the location of where the cable comes into the wall for a ...SolvedUnable to access account for 6 months Hi Benjc , Have you managed to get an answer to your issue, as I have been having the exact same problem and have been unable to get into my account for six months!!! Help Virgin **bleep** up, Help spent 2 hrs on phone Hi, I've just signed a new 24 month contract with an O2 sim included I'm hoping someone from Virgin will read this as to be honest I've been on the phone for 2hrs with o2 to migrate my old number ...Free gift tv Hi has anyone received their free gift tv, my contract started on the 30th of August and I still haven’t had any information regarding my tv. I’m well over my 55 days since my email confirmation time...£90 charge for unreturned kit In March this year, I received a replacement Virgin TV 360 box and returned the old one via Yodel using the label provided. Today I have had yet another text message and email reminding me that a £9...SolvedNot impressed. I had broadband installed on 21st October 2025. Shortly after installation, I noticed slow speeds in two bedrooms and one security camera not connecting properly. The engineer advised that speeds wou...Netflix email activation not received Hi, I’ve for through the VM chat support 3 times to ask for a Netflix activation email and each time they’ve said I should be getting it in 24hr, 48hrs and recently next 3 hrs. It has been over a wee...Contract Renewal Issues I renewed my contract via the website on the 3rd October for 18 months, have all the "Thank you for choosing Virgin" emails stating I've renewed my contract and what my new bill should be, but I've j...Account number I can’t seem to find my virgin account number anywhere that the o2 would accept to link accounts, currently paying 2 bills which I don’t think I should be.
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