I'm honestly grinding my teeth here. I've just spent 15 minutes going around in circles trying to enable e-billing.The instructions HERE do NOT work, they take you to a page that does not have the described option.How can I enable e-billing, here, to...
Reading through the forums this seems to be a common theme. I received an email inviting me to renew my contract at a rate of £72.88 (up a few pounds from current cost). This looked ok to me as it was for the same services (including TNT Sports - an...
On Thursday, I got a call from VM offering to upgrade our broadband from 250 to 500 and wifes (account holder) O2 phone data allowance for a total saving of £6. Every little helps they say. I asked the person I was speaking to to send the details via...
HI,I have seen lots of posts regarding Unknown On Demand Charges through many years.I have now had the same on my October bill relating to a claimed on demand charge on the 23rd September and wondered if any else has had a phantom on demand charge on...
Just got my first bill at the new address, it is £91.80 when I was told £35.90 before moving, now I understand there is a moving charge so that is fine however, there is £32.31 package changes charge, I was not told about this and the package has not...
Hi does Upgrading to 360 from a V6 box put you on a new contract that is more expensive than my current one that ends in 2025 ?
My account was not closed on the date agreed by virgin media so I did not get the agreed credit payment
I'm managing the account of my parents who are moving into care. They've been Virgin Media customers since it was NTL in the 90s. Currently they are out of contract and have quite an expensive (TV + broadband) package.We are still making some use of ...
My current contract expires on 4th Oct 2024 and I plan on cancelling after 35 years with Virgin (Telewest when I started). I wanted to know best time to cancel (30 days notice) without incurring further charges after my bill from Sept till October. T...
I'm at the end of an 18 month contract. In month 17 I told Virgin I was cancelling at the end as the price was jumping up too high. They persuaded me to stay and I now have a new contract - starting just before the other one is ending. However, t...
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