Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
I would like to thank Avin from the retentions team for his help in finding me a great deal on my new contract. Could one of the moderators please pass this on as I can't find any other way to thank him.
Hi1) You want to pay for the time I don't use. You canceled the installation twice, made us wait for installation for more than 50 days, and you want all the money without any credit or other discount. 2) You installed on February 27th. Even though...
I’m awaiting a referral reward from last May 2023 from Aklamio, and have had no update (see email).where can I make a formal complaint?
i had an email offering all sd sky sports channels for£15.75 a month for 18 months which i accepted on 05/03. Initial email said it would take up to 5 days to action. im still waiting and have now contacted thinking of leaving three times now as also...
Last month (Feb 2024) I realised my contract was coming up for renewal and I was originally paying £17 per month for 125mb broadband, no TV, no phone.I login to my Virgin Media account and check the "renewal offers" for me. I see that I could upgrade...
Why cant I downgrade my package online? I want to remove my home phone from my package as I'm paying £24 a month for something we never use. Spent 10 minutes on the phone to someone, I could not understand, asking 20 questions and eventually just gav...
I recently upgraded but £5 of my monthly payment is an o2 sim, that I dont need nor will use. I have a seperate contract for the sim and a contract for virgin services. Its the last day of my cooling off period so I think I'm fine to cancel it and no...
I have been on the category for renew my package but it it won't work it just takes me to price increase etc. How do I renew my contract online?
When a sales representative came to our house he told us we are eligible for the essentials package as we are on UC. He told us he would sign us up and all we needed to do was contact him when everything was installed to have this sorted out on the b...
I was emailed by VM out of the blue to ask me if I wanted to upgrade to the new router as mine was out of date. Cool - I love unexpected gifts. I was told that it would be delivered by Yodel about 10 days later and they would email with a delivery ti...
