Managing Your Account - Cable
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Forum Posts

Can’t access Netflix

After moving house, Netflix is no longer working on our TV through our Virgin Media. Have now spoken to 7 Virgin Media employees and not one of them have managed to resolve the situation. Going through the app on the TV didn’t work. Going through the...

Resolved! Broadband only M125 bill increasing by 180%?

Hi folksMy broadband only M125 a/c is increasing from £20 to ca. £56 as contract expires.18 months back had queried over £50 and just by asking dropped to £19 with a requested speed decrease from M250.Current new user M125 deal is £24 a month.As a lo...

New account setup

Hello I have recently cancelled my vm account and a new one is now in place for my mother (same address).  I need to add TV on the go app but it keeps recognising my previous account and won't let me create a new one under the new account number.  Li...

Gibbo47 by Joining in
  • 8 replies
  • 0 kudos

Cancelling a Technician

I have been trying to cancel a technician appointment for the 4th April 2024 and can not do so on the account on my desktop which you can not do so.  The so called engineer that visited actually wired the cables incorrectly and it took a good old non...

WBMum by Joining in
  • 1 replies
  • 0 kudos

Bill credit not received

Hello,when I signed up to my package in Feb I did it via USwitch, it said I would receive a £130 bill credit on my first bill from Virgin Media.however, I have not received this. I called Virgin up and after a lengthy conversation they told me USwitc...

1650J by Joining in
  • 6 replies
  • 0 kudos

Restricted service, Bill Overdue??

Just seen this message on the Virgin app, says your services have been restricted as your current bill is overdue yet my direct debit isn't due until 1st the same as every other month?Don't know if this is somehow linked to the fact that I am current...

psul by Tuning in
  • 14 replies
  • 0 kudos

Resolved! Quickest way to organise cancellation

Anyone know what the easiest and quickest way to cancel contract is? Dont want to be spending hours stuck in a queue on the phone or endless messaging in a loop. I'm out of contract and after 20 odd years the cost has got ridiculous now, so its time ...

villa5 by Tuning in
  • 3 replies
  • 0 kudos