Recent DiscussionsNo return kit - is cancellation still happening? I arranged to cancel my services and have Virgin send me the return kit to another address. This was all verbally confirmed to me but I haven't had very much information over email (although I do see...Area code What is my area code for CF54DZ? Introduce a friend £50 Good afternoon, I am still waiting on the £50 for being introduced by my friend, she hasn't had the payment either. My Virgin started in March, I would have thought it long enough to process now. P...Can't login anywhere Everytime I try to login to my account, email, etc. I get this why? Outstanding balance on billing email confirmation We just received an email from you regarding an outstanding balance £139 .92 which didn't get paid for some reason we told the agent on the phone how do you want it paying we said set up via direct d...Unable to reset password I am attempting to regain access to one of my secondary email accounts. However every time to try to reset the password of the associated "My Virgin Media" account, the system just hangs with the s...Address not serviceable We are a long term customer and have just moved to our new home. The postcode checker says our address can not be serviced. I have spoke to Customer Service and they have said the same. All the other...Can I Get Virgin Media or Not? Confused and Frustrated! Just wanted to share my recent baffling experience with Virgin Media to see if anyone else has dealt with something similar, or maybe someone from Virgin can clear things up. I’m moving house, so I ...Changing email for MyVM I've been trying to change the email I use to log in to MyVM but it either takes a long time to send the email to verify or never sends at all. And when I do get the email to verify, it just says the...3 Weeks no service, dozens of calls, just a shambles Last chance really... Very long story, short version 1 - I asked for my outside box to be moved about 2 meters, about 2 months ago 2 - Lots of engineer visits, telephone calls, tweets, emails ...
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