Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsWithheld refund Vm owe me money, but keep lying about how and when this will be refunded. Repeatedly telling me it’ll be 14 days for a cheque (I’m always told it has been ‘batched’) . Then I’m told it can be a bacs ...Leaving Virgin Broadband & TV seems so hard Morning. Hoping for facts here. We want to cancel our Virgin Broadband and TV Contract when it runs out. And go with another Provider. Checking online people say it is hard to do. As we are Oldies ...VAT receipts? I need VAT receipts for my Virgin Media invoices but there doesn't seem to be the functionality in the Billing section of my account to obtain these. I would be grateful for assistance. With than...SolvedNo welcome email and account number Hi there, I have placed my order online on last Thursday 30/5. Although I received my contract information, there was no welcome email and account number for me to create my online account. I just ...SolvedCredit File Report - Missed payment - Virgin rejected Virgin media notified me that i need to pay my November internet bill on December 15th, as the direct debit had bounced. I tried to make the payment using the manual platform, however the platform...Online account issue I joined on the 29th December, set up Virgin Media O2 id, downloaded app but cannot link my Virgin media account to it - I just get a message that my account is found but can’t be merged and to eithe...Netflix standard charge I am being charged £12.99 a month for Netflix Standard, but am still getting adverts. Does this sound right? I’m sure when I was renewing our contract I was quoted a lower figure if we were prepared ...403 Forbidden Hi. My contract with Virgin expired yesterday which coincided with an inability to login to my webmail. I have hastily signed up for another contract and my internet connectivity seems to have been...House Move - Cannot View Account Has anybody else actually gotten their account properly linked to their new property after a house move? No matter what I do my email brings up my old address/account details. I flagged my move in ...New 18m Contract After Nov 2025 Move Despite "No New Term" Confirmation Hi VM Team, Could you please help with this? During my Nov 2025 move, web chat agents confirmed MULTIPLE times NO NEW CONTRACT. Just transfer remaining term from original contract (29 Aug 2024, 18m ...
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