Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsWhere do I find account number and area code? Had VM installed today. But unfortunately I have deleted all welcome emails. How do I find my account number and area code to log in to my app? Thanks guys Password to Passkey Loop! Hi, Well, finally got round to sorting out my VM account for 2FA and all that good stuff....which I did but opted for a password instead of a passkey. I then realised that to use the email send opt...Netflix activation Im supposed to have Netflix as part of my package , but no activation email , no option on my online to activate it just an error message , spent hours on webchat with a load of false promises that i...Is anyone else struggling to speak to a customer service agent about billing? I received an email (which looks genuine by the way) advising that “There’s an outstanding balance on your account” All my details (account number, value and customer service phone numbers were all ...Marketing and contact preferences question. My present contract expires end of December, 2025. I'll have to contact VM to discuss renewal options soon. I hate having to do it because it appears sometimes having to become involved in a game o...High bill after account transfer following bereavement. My father sadly passed away on 21st August 2025. He had a full Virgin Media package including sports and films (£92/month) and a phone (£20/month). My mother, who only watches news channels, has been...Urgent Credit File Amendment Hello Team - Urgent Credit File Amendment Account Number [MOD EDIT: Removed]. Area Reference Code 14 I received written confirmation from your company stating that the balance on my account was ze...Compensation Hi my fibre went off yesterday at 1pm. The engineer has just been and advised that contractors have broken the fibre to my house in the street (I told the contractors that they had knocked my bb off ...£50 Just Eat voucher reward is pointless About a month ago, I signed up for the 12 month student broadband package which comes with a £50 Just Eat voucher. Yesterday I went to check my university emails and found an email had come through ...Virgin Media end of contract switch to broadband from TV/Phone/Broadband Package Hi everyone. I'm at the end of my current contract with VM and am trying to switch just to broadband going forward. I did get a quote approx 1 month ago for this from VM Retention Team. However, now ...
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