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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 38 replies
  • 7 kudos

Need to Cancel my Mums account

Hello,My mum is currently in hospital with advanced Alzheimer’s and if she is discharged will go into a nursing home for the rest of her life.Therefore she no longer needs her home phone or tv services, she is out of contract.I have lasting power of ...

jka94036 by Superfast
  • 3 replies
  • 0 kudos

Longer wait for refund

Ok 6 months I had to wait for vm to install my service and finally got connected but by then I was owed £443 in compensation. 4 February I got to ring them for my compensation claim but they said 5 days to wait . 14 February nothing. Rung them again ...

Netflix billing issue

I have been billed for Netflix when I have my own Netflix and pay for it through them. I called up 4 times last week and I was told the payment will be cancelled. It’s still on my bill and again I have been charged for Netflix again this month and al...

Oduns by Just joined
  • 1 replies
  • 0 kudos

Can’t even cancel my service properly

Hi there anyone else had trouble with Virgin cancelling? Took me ages to get through to cancel all my services in Jan 24 gave the 30 days notice and all my services were supposedly  terminated on Feb 14th. Sent back every bit of equipment paid final ...

Adrian21 by Joining in
  • 1 replies
  • 1 kudos