Managing Your Account - Cable - Page 75

Unable to switch to e-billing

I’m unable to switch to e-billing, can anyone help?

junction box (NRTH - X- BPO3AN)

During the last year an open reach junction box (NRTH - X- BPO3AN) was installed on Junction Road in Northampton adjacent to my property [MOD EDIT: Personal info] . I don't remember the exact date but do remember that we were woken by a noise as if s...

Returning a package

I want to let someone know that I have returned my equipment to virgin in the prepaid package, however the post office could not print me a receipt, the machine accepted it, but the receipt printed was blank. who do I tell about this matter please?

Cannot contact Virgin media - billing

I left Virgin Media on 9th September as they view existing customers with contempt; my bill was increased unreasonably and I was fuming when I saw new customers were given a broadband deal of £26 but when I rang them to re-negotiate the best they cou...

Unable to register, Support refuses to help

Hi, I'm posting on the forums as a last resort, as I am at my wits end. I have been a Virgin customer for years and I have recently (July 2024) moved to a new address. I decided to keep my internet with Virgin. After talking with Support multiple tim...

Resolved! Unable to access my bills

I'm unable to access my bills. I go from Account Settings to Billing - but that only takes me to Help and Support. If I click on View Bills, it takes me back to Help and Support, and so it goes, in a loop between the last two. Any help would be appr...

Netflix cancelled after house move

Hi. I seem to have the same problem as others have experienced, netflix has not operated since I moved house on 16th Sep. Call to support has advised that activation email will be sent out but none has been received. Netflix have emailed to say they ...

Bereavement team - billing

Hmm, not so sure on that. I got the same 'we waive final bill' assurance from bereavement team, back in May, and yesterday yet another final bill reminder was sent to my dead father. The previous 2 bills I returned to sender with notes attached 'this...

Good morning, new to community looking for help with final bill.

Renewed my Virgin Media broadband contract on 20th September and signed up to another provider on the 2nd of October ( during the 14 days cooling-off period) as they gave me a much better deal. The new provider notified Virgin Media that I will be s...

Email address wrong

Please can you help me to change the email address I signed up with as I made a mistake when entering it. Thank you.Ann

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