I have been overcharged for my broadband since January 2024. I got a credit after calling the customer service line for 3 month and again they overcharged the amount they credited and more in following month. Now when I call the help line it connects...
So my mum has a contract with virgin my dad unfortunately is the tenant holder and 3 weeks ago he decided to make her homeless she is currently living between myself and my brothers house so can't transfer it over Please can you advise this is a hug...
Having recently come to the end of my contract period I was pleased to see that within my online account I had an offer to renew my contract and keep the 'same' package (being aware that I would be moving to the latest TV package and loosing some cha...
This contract is wrong and I do don't accept it or agree to it.The contract start date is 28/6/24. The installation was promised for 25/6/24, then changed to 28/6/24, then changed again to 22/7/24. I still have no services. The amount stated on contr...
Recently found out Virgin has messed up with my Direct Debit and is now charging me a ridiculous late fee as well as next month's bill despite the fact I've already set up my leaving date on the phone. I'm leaving and I do not want to pay any more th...
Hi, can anyone advise when I’m likely to get an email regarding my contract ending? My contract has just entered its final month, and I would like to speak to someone about renewing, thanks
Hi, I've been waiting for my referral reward along with my son since 06/03/2024. I have emails from Virgin saying this will be an estimated 9 week wait. They again emailed on the 27/03/2024 to say they hadn't forgotten about it but I still have not r...
I have been through my settings trying to switch to ebilling and all I can find is how to change how VM can contact me, but no way to switch to ebilling.
The link that the paper bill includes (virginmedia.com/help/virgin-media-ebilling) doesn’t wo...
I've found the below charges on my monthly bill, which look like for the Adult channels. The date coincide with when my son and his friends over.I've had to raised it with him (obviously he was mortified) , but he was saying that he didn't realise he...
