Managing Your Account - Cable - Page 729

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Re: Appalling service

my oh my I was mis sold package yesterday put on my favourite channel to find I now need to pay I have tried to make a complaint several times today spoke to customer service who could not care less last man i spoke to said he would raise complaint o...

New contract without consent

we moved houses on 1st November 2022 and I had a chat with a member of virgin media through live chat and I told them we’re moving houses.all of a sudden I got set up in a new contract and they sent me package with a wall socket and a mobile cable i ...

AGENTS

Just got through to a Customer Service Agent. Waste of time. Could not understand what she was saying. I would be most grateful, if Virgin Media would employ people, who can speak English.

Verify email expired

I'm trying to register for my initial virgin media account.I was sent an emailed link to verify my email address but it came through so late it expired, this happened twice.Now it won't send any more links for me to verify.Please help.

FTTP Installation

Good Afternoon all I have recently moved home, and I recall the first thing I checked before purchasing the house was whether Virgin was available in the area, I made a call to Virgin to tell them I would be moving and I was told this wouldn't be an ...

Your Netflix membership is on hold.

I phoned the bereavement team yesterday to inform them of the death of the named account holder, and after the account was updated to my name (the account number was also increased by one) I instantly received an email from Netflix to say that my mem...

Payment not showing on account

I paid the entirety of my 12 month contract in a one off payment over the phone to a virgin media operator however on my account it still shows amounts owed and I have not received an email showing receipt of the payment. The payment went through and...

Cancellation

Hi, my contract was due to expire 14th November. I have signed up to BT, as much cheaper. In early October, I received a phone call from Virgin Media who asked me why BT had applied to take over the line? I said I wanted to move to BT. I then went th...

Resolved! Worst customer service and set up ever

Basically had an engineer out to the property on13th October said I need new cable from literally 3m outside my window he done the pre installation check and has updated it but then on Virgin customer service end there saying I can’t get there servic...

Once again billed for netflix

Once again I have had to cover the cost of netflix, 3 months in a row and speaking to numerous call staff, still I'm having to pay myself and call for a refund to be credited to my account.Worked fine for the 1st 3 months and then something changed a...

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