Managing Your Account - Cable - Page 729

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Resolved! Wrong collection day

Hi, I'm the new customer and just make the order yesterday. I selected a wrong collection day on 28 OCT, it should be 28 SEP. How can I change it?Also, I try to register My Virgin Media account to correct the collection day, but I can't find account ...

Can't create an account

Hi, I cannot create an account as I was with virgin previously,left and now came back. Its not letting me to create an account, I phoned in but couldn't pass the security questions (couldn't give them a password as I have not set up an account and co...

Verification email not received - not resolved

Hi there,I am trying to register for the App, but to do so I need to verify my email address. I have tried to resend the verification link, but it hasn’t shown up. It is not in my junk. I have done this multiple times. I see that this issue has been ...

No contract or account number

Hello, new customer here. On 28 August I got a new Broadband + Phone subscription for the flat I’m soon going to move into and ordered the self-install kit. I’m moving in in two weeks so my delivery is not scheduled until the day after the move. I go...

Another bill after cancelling service

I cancelled my Broadband and Phone service after my initial discounted period and before my next bill….and they have hit me with another bill… totally unhappy…

Area reference code

Hi all, having trouble signing in to my VM app just wondering what my area reference code is, I'm in Druids Heath Birmingham Thanks in advance

What is the address to send written cancellations to?

Great thread, I also sent notice of my cancellation to the old address shown in the contract 2 months before moving house to an area with no Virgin broadband service. So far trying to rectify it: 2x 1 hour calls - both unsuccessful4x SMS sessions - a...

Amazon vouchers

I signed up 3 months ago and havent received my vouchers yet.

Re: Useless inept service.

@goslowhas made some excellent points regarding the compensation & credit schemes, but you have posted this in the general chatter forum which is fine - but not often frequented by staff. I'll move this to the account section so as the staff may pick...

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