Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

Resolved! Upgrade to M500

Ordered an upgrade from M200 to M500 fibre broadband and received an email saying that estimated activation would be 27th October. Since then have not heard anything else. My account details still show M200 and next month's bill isn't showing the new...

Renewal of Virgin media contract

Hi I would like some support with my Virgin media contract. I am currently on a 12 month contract with a promotional discount of £12.14 a  month. My contract ends on the 27th Oct 2022 and would like to extend or rearrange an updated contract. 

Nanaoh by Tuning in
  • 8 replies
  • 0 kudos

Mis-sold a package by virgin media

I have been mid-sold a package by virgin media no one will help they offer me a package to keep me with virgin media, then offer me £150 to change my mobile contract to 02 now they are saying they don’t know anything about the offer I won’t be gettin...


Hello, I spent a long time detailing out a complaint on the Web form today. But cannot see this under the track your issue section. Does anyone know if it takes time to show there or do I have to raise a complaint that the complaint service isn't wor...

PaulT100 by Tuning in
  • 16 replies
  • 0 kudos

Code: API03 - Cannot Create Account

I've recently joined Virgin - currently waiting for the line to be installed - but I cannot access my account to check my status or see my billing and what have you.When I attempt to do anything (reset password, check the email, etc), I'm faced with ...

AlecStew by Joining in
  • 3 replies
  • 0 kudos

Resolved! Has anyone received their free Lg TV

I’m sick to death of the constant lies from the customer service team at virgin media so hoping to find help here. Like a lot of others I left sky and joined up with the promise of a free 43inch LG 4k TV within 28 days of having Virgin installed. My ...

Greggrhb by Joining in
  • 2 replies
  • 0 kudos

cancelled Ooomph SIM.

Hi AllWhen I moved address I was re-contracted with the same package however I wasn't made aware the Ooomph SIM deals had been discontinued. This for a brief time meant my number was cut off.To avoid the loss of my number a temporary contract was set...