Managing Your Account - Cable - Page 723

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Resolved! Moving Home but no Virgin Media Service at new address

HiCan anyone tell me if there is a disconnection fee or early termination fee if moving to a new home that has no Virgin Media Service?I have used VM broadband postcode check and unfortunately Virgin Media is not available at my new address.Thanks fo...

Resolved! Upgrade to M500

Ordered an upgrade from M200 to M500 fibre broadband and received an email saying that estimated activation would be 27th October. Since then have not heard anything else. My account details still show M200 and next month's bill isn't showing the new...

£100 Amazon Voucher

How long does it take for the free £100 Amazon voucher to be sent through

Renewal of Virgin media contract

Hi I would like some support with my Virgin media contract. I am currently on a 12 month contract with a promotional discount of £12.14 a month. My contract ends on the 27th Oct 2022 and would like to extend or rearrange an updated contract.

Mis-sold a package by virgin media

I have been mid-sold a package by virgin media no one will help they offer me a package to keep me with virgin media, then offer me £150 to change my mobile contract to 02 now they are saying they don’t know anything about the offer I won’t be gettin...

Complaints

Hello, I spent a long time detailing out a complaint on the Web form today. But cannot see this under the track your issue section. Does anyone know if it takes time to show there or do I have to raise a complaint that the complaint service isn't wor...

Code: API03 - Cannot Create Account

I've recently joined Virgin - currently waiting for the line to be installed - but I cannot access my account to check my status or see my billing and what have you.When I attempt to do anything (reset password, check the email, etc), I'm faced with ...

Resolved! Has anyone received their free Lg TV

I’m sick to death of the constant lies from the customer service team at virgin media so hoping to find help here. Like a lot of others I left sky and joined up with the promise of a free 43inch LG 4k TV within 28 days of having Virgin installed. My ...

VOLT activated on O2 but VM broadband not doubled

I have both O2 mobile and VM broadband. More than 14 days ago I activated Volt via the O2 link. However my VM broadband has not increased as expected. The VM speed has stayed the same. How can I get the Volt boost applied to my broadband? Thanks very...

cancelled Ooomph SIM.

Hi AllWhen I moved address I was re-contracted with the same package however I wasn't made aware the Ooomph SIM deals had been discontinued. This for a brief time meant my number was cut off.To avoid the loss of my number a temporary contract was set...

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