Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

Wrong bill charge

I phoned to cancel my contract exactly one month before it was due to go up in price by £50 per month. Spoke to someone in retentions who offered me an upgrade in my package for the same monthly fee (£89) which I accepted. Contracts were sent to me v...

Nivboy by Joining in
  • 1 replies
  • 0 kudos

Sign up issue - email verification

All I want to do is verify my email address to complete by account sign up for my new fibre contract. I received one email verification code which after clicking on it within an hour of receiving it said it had timed out. Clicked the button to reques...

Password invalid

HelloI am trying to reset password from email link. It says password can be 8-64 characters! Replies on this board says 8-10, start with a letter and no special characters. I am following this but no matter what I put in, as soon as I type the 8th ch...

Ocky by Joining in
  • 3 replies
  • 0 kudos


Just upgraded from Ultimate Oomph to Ultimate Volt 1gig. Included in this is standard Netflix. I'm aware of all the issues receiving emails, is this still an issue for those recently signed up? My new contract starts 3rd November when the remotes com...

Netflix activation

6 months ago I renewed my contract which added Netflix, and like so many others I still have not been activated. After 3 or 4 calls each of which went through the same questions each promised to escalate to the appropriate team who would respond with...

Teebee by On our wavelength
  • 6 replies
  • 0 kudos

Resolved! Contract cancellation

How do we go about cancelling my mother’s account - she has been in a care home for over a year and her house was cleared and sold almost a year ago. My sister has POA, but hasn’t been able to cancel the contract. So frustrating!

Joining with F&F

Hi,My dad had VM, he's closed the account to disconnect for the 14th. I've already moved in. Can I order and select a self-install before his disconnection date (i.e. before the 14th)?Secondly, I've ordered the below (screenshotted also) from the fri...

Screenshot 2022-11-03 at 13.45.19.png

Resolved! Do VM still employ staff?

I have tried for 2 weeks to contact and talk to someone at Virgin Media 1) I move into a new home on 1st November 20222) They don't service the area, so cannot take VM3) I have 11 months left on contact, which will be void / no cost (other than usage...

Spenpal by Tuning in
  • 3 replies
  • 0 kudos