Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

Virgin media free gift Xbox one s

Hi I opened a virgin media package which included the Xbox one s as a free gift. I ordered my services on the 11th july they was activated in the 14th July and had 3 emails regarding my free gift. Last email was on Monday 8th August saying great news...

Resolved! Cancelling contract

My son is being given the run around after cancelling his contract & Virgin Media not acknowledging that and continuing to bill him & adding late payment & other charges. He has had several lengthy conversations and made no progress

Valowit by Joining in
  • 5 replies
  • 0 kudos


I cancelled my TV nd broadband package in July a month before it was due and virgin have carried it on and are still trying to charge me for the service, what do I do? 

Roblea84 by Joining in
  • 4 replies
  • 0 kudos

Email Verification

Like quite a few users, I am unable to add broadband and tv services to the virgin media account i use to support my mobile.  It appears to be linked to the fact that I have not received a verification email. I have checked all accounts and tried on ...

Benmum by Joining in
  • 2 replies
  • 0 kudos


For the past 2 months I have been charged a Netflix fee on my bill my Netflix account that I added is linked to sky and is being payed as part of my sky bill as I am using my sons account when I added it I did not know I could create my own and have ...


I am being evicted from my home and may be placed in a hotel, what do I do about my account? 

Heva1 by Joining in
  • 1 replies
  • 0 kudos

Returning Equipment

Hi all, I've been sent a small box, bubble wrap bag and a post bag to return my equipment after defecting to EE. I kept the original box the equipment was posted in, which I packed it all back up in, is it best to use the original box, its a lot more...

Online account disabled

Despite having an account that worked for the last 2 months since I moved to a new address, I can no longer log in, and if I try to register it gives me the DEF01 code. I've spoken to someone on the phone, they have no idea why it is a problem but I ...