Managing Your Account - Cable - Page 72

Leaving virgin but still receiving bills

I'm due to leave virgin media tomorrow june 2nd. I am still receiving bills for future usage that I won't be receiving. I fear this will mean my details will be passed to debt collectors and my credit score impacted for not paying a bill that I don't...

Cannot create My Virgin Media Account

When I try to create a My Virgin Media account, it asks for an account number and area reference, which it claims "can be found on your welcome email or latest bill", however these are on none of the emails I have received, and I cannot view my bill ...

Renewal offer and customer service.

Hello. My contract is recently up for renewal. I was paying £47 a month for m150, entertainment and TNT sports. My initial offer was £105. I rang up to speak to a very unhelpful employee. I was offered £87 initially. After explaining this is too expe...

Trying to cancel

Hi I have been virgin customer for 15 years. The last few months constant drop outs on my hub 4. Also my vm connect app suddenly stopped working I cannot get my WiFi pods working. I have logged many calls and after many hub resets later the fault app...

billing insane charges

Hi is it often Virgin sales lie twice and then stick a £300 charge on an account

Cannot access email address used to register so cannot access account !! HELP !!

Hi, I've read posts from other users stuck in a similar loop and it can only be sorted by an agent stepping in and helping by the looks of it.We've been with virgin nearly 20 years I think so the original email address used to set up online services ...

Unable to change cable account contact number

I have had the same problem with changing my mobile number. It saves the change but then later reverts to the old number. I have had two long phonecalls with VM support to solve this. Each time they have told me that they have the correct number and...

Renewal offer by email

Hi,I am receiving regular emails (4 so far) that state:"You (sic) Virgin Media contract’s ending soon, which means it’s time to think about renewing. To make it easier, we’re giving you the chance to bag a new 18-month package for an exclusive price....

Resolved! How long does it take for a speed upgrade to be actioned?

Hi,I upgraded to the 1gb service via the web on the 14th April 2024. I was sent the contracts and an estimated start date for the upgrade being the 17th April.I’ve not had any further update regarding a activation date and logging into my account it ...

Help with account

Back in August 2023 I rung up and cancelled virgin media because I was moving in with my partner. When I talked to them they said I didn’t have to pay the early dissociation fee because the new address couldn’t take virgin media.They as me to send pr...

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