Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 22386 Views
  • 38 replies
  • 7 kudos

Praise for Santini!

I have just spoken with a lady called Santini, who is relatively new to the company, after calling the "If you're thinking of leaving" department. She listened intently to my issues, apologised on behalf of the company, then set about resolving them ...

New contract sent to old email

Hi ,  I ordered a new contract online and the contract emails were sent to old email I no longer have access to , I added a new contact email 2 years ago but they haven't used it this time .Also I'm unable to change my contact number I've tried to it...

ARDUK by Joining in
  • 110 Views
  • 2 replies
  • 0 kudos

Overcharged

My contract was coming to an end.  I renewed at a discounted rate but have been charged the out of contract rate.Latest bill £51I was expecting this:Here's how your changes affect your next bill:Your next bill will be generated on 26th March 2024Your...

Jelias by Joining in
  • 142 Views
  • 4 replies
  • 0 kudos

Engineer visit

Hi, Can anyone help? I’ve booked an engineer visit (via the app) which I need to cancel (issue now resolved).As a secondary account holder I cannot cancel this via my account. I’ve tried over the phone, but because I’m awaiting the letter to set up a...