Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsCancelled via one touch - virgin still billing me I started services with Sky on 1 November this year. I had had a confirmation email from Virgin on 2 September to say that they knew I would be signing up with Sky. Virgin are still billing me. I spe...VAT Invoices Hello I see this is a common thread, can someone from VM also please DM me regarding getting previous VAT receipts sent through? And receiving VAT receipts going forwards? Thanks Outstanding balance email sent before next scheduled direct debit date Dear Virgin Media This morning, Monday 3th November 2025, I received an email from payments@notifications.virginmedia.co.uk stating that there is an outstanding balance on my broadband account. The...VM created a contract, Direct debit and O2 sim account without consent As above, Outrageous behaviour after I requested cancellation. Speaking with O2 I have had a hard credit search done too?!! This affects my credit score and am looking at mortgages in a few months...Netflix email activation not received Hi, I’ve for through the VM chat support 3 times to ask for a Netflix activation email and each time they’ve said I should be getting it in 24hr, 48hrs and recently next 3 hrs. It has been over a wee...Email from Virgin saying I need to make a payment I've been with Virgin for years and have paid with direct debit which usually goes out every month on the 5th or 6th of the month I received a email this morning saying I have an outstanding balance ...Ntlworld email hacked Both my wife and I have had our email accounts hacked and cannot access them because the hacker has changed the password reset emails. They are ntlworld.com email addresses. I have tried to raise thi...Urgently Need Advice Hi all, I have found in the position of not being able to pay my bill. I unfortunately lost my job in July and have been paying my bills from savings. I can no longer do that and unsurprisingly VM w...Customer account number linked with email address I can no longer access My customer account number is currently linked to old email that I no longer have access to. When I eneter my customer account number it says it will send verification email to old address (which I n...Keep Getting Emails About Outstanding Bill As the title implies, we keep getting an email about paying a bill for a late payment, even though the bill was settled in FULL yesterday. It even says "PAID" on the VM portal site, but when I click ...
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