Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Hello.I signed up online to renew my package a week ago, email confirmation came with agreed prices etc which matched what I was expecting.Then another email came with the contract which I didn't read until now because i have the 14 days cooling off ...
I've been at loggerheads with VM since January when I wrote to cancel my services- they NEVER replied! I have now written 4 letters, emailed, web chatted you name it, I've tried but got absolutely nowhere. somehow they cancelled my landline but not t...
So got an automated retentions offer in email, for some odd reason VM dont want to tell me the price in the email.I click the link in the email a, and I get a "this page does not exist error"The email also says if I login to my virgin media I can see...
My current package is increasing from next month. However, I'm told i can not downgrade nor can I cancel without paying £600+ because my current package doesn't end till 2025. There is nothing anyone can do and I would be told the same by a manage...
My contract is up in April so its important I can get this fixed.I recently lost access to the email address I originally signed up to Virgin Media with. I have attempted to send a change of details form and received a positive response saying they h...
When I log in my online account it shows my old address and old account number. How do the new details migrate over
I've not been able to access my account, I've had nothing but problems since my order on 25/01/24. I registered for an account prior to installation as advised on my new contract info, I was unable to verify my email, contacted Virgin several times,...
I’m being charged £1.50 a month for paper bills which I do not want.Ive tried calling Virgin media to turn this off and am told it’s not something that can be done by the agent, and that I have to do it.however the my Virgin media portal does not mat...
I cancelled my Virgin media broadband last month by registered letter to their address Sunderland SR43 4AA, giving 30 days notice. But Virgin will not accept that I have left and are still trying to charge me.I made a complaint and got an incoherent ...
I cancelled in December - the cancellation date was supposed to be in January. My account was deactivated. This is confirmed.Tell me why VM is still charging me (February and March).GIVE ME MY MONEY BACK. Calling is useless, they told me i have to wa...
