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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

Cancelling services

Hi allBeen trying to cancel my virgin media services since August 2nd 2022, after I was a evicted from my property, due to Landlord rules.I tried calling customer services every time taking over an hour, them telling you "I understand" "sorry about t...

Lammy22 by Tuning in
  • 2 replies
  • 0 kudos

No welcome email and bill

Hello, Virgin MediaI am a new customer of virgin media broadband as of July 2022 and registered via a phone for a 18 month contract with you.However, I have never received a welcome email or details of my account number from you.I would like to recei...

Resolved! Brown box damaged

My brown box is at side of house and it is damaged. The rest are all at the front of houses. Can this be replaced and moved to the front of the house?

Bill showing as overdue

My last bill is showing as overdue even though it was taken by direct debit via my bank, I have proof of this via online banking it clearly shows the money leaving my account. The payment went out on the 20th October and it is the 7th November now an...

C98brown by Tuning in
  • 2 replies
  • 0 kudos

Resolved! Virgin media account using the old contract

Hello,This seems to be a widespread problem reading this forum, I have moved house and my contract number has changed. I am receiving expected bills through emails, but the account when connecting on the Virgin Media website shows and manages the old...

gmam by Joining in
  • 2 replies
  • 0 kudos

Amazon voucher

When I signed up for internet, I was promised a Amazon voucher 3 months after keeping it. Still have not received this and I’ve had been signed up since March?

Agent verification

Morning.  I have a virgin media agent coming to my house tomorrow. Can I confirm he is a legitimate agent. He left a card but no ID number. His name is Mubashar removed Email removed Regards Dave  [MOD EDIT: Personal and private information has been...

Wavey25 by Joining in
  • 3 replies
  • 0 kudos